Running Horse Ranch & Home — Local services in Platte City

Since I can't respond to the comments from the first review - YOU get another bad review. YEAH!! WOW! I have no idea which customer you thought you were responding to but it wasn't me. First of all, I DID NOT cuss at anyone. I do talk loud and I am proud of it. I did not scream at anyone. Your cashier puffed out his chest and said no - like he was proud to turn me down. When the person followed me outside - I was at my car and further away than normal and I said "you are wrong". And the man threw up his hands at me, and I stated that I have bought those same items from here tax exempt. By this time I was in my car and it was running - of course, I had to talk louder for him to hear me. AND AS for the tax exempt items I try to buy in your store - yes you are wrong. With my tax exempt status, I can buy anything for my business except cigerettes and alcohol. There are other tax exempt status, like agriculture, schools and churches that have different limitations, but my business does not fall into those categories. Let me put it this way, out of all the stores I buy from, your store is the only one that chooses to restrict items. You better call Tractor Supply, Walmart, Packs, UPCO, Petsmart, Petco, Orschlens, Farm and Family Home, Ace Hardware, and everyone else to tell them they are are doing it incorrectly, since you think you are the only person doing it right. Might want to give the State of Missouri a call too and they can tell you as well, not the IRS, that your cashier was so sure that is who he'd get in trouble with. But since I get a disagreement about purchasing items with tax exempt staus EVERY TIME I am in your store, I jus come and buy the stuff I need without asking for tax exemption. It is easier and I don't have to try to explain the difference. I just file the tax paid with the state and I get it back. It is a pain to do so, but you are the cause of it. They get those reciepts so I had none to bring them to prove to you that someone in your store had honored the tax exempt status. And yes I have shopped there since two years..... It has probably been two years since you honored the tax exempt status. This past spring summer and fall, I have bought several items like flowers, vegetable plants, mulch, shavings, rabbits food, and more, but I am done with your store. And your employees are rude - everytime I go in - they act like they can't be bothered, or walk right by never asking if you need anything, don't have time to help load items in a vehicle, roll their eyes, etc. LOOK AT THE REVIEWS. When I expect that rude behavior, everytime I enter the store, my guard is up. It really sucks. I will say there was one nice person in there once, but I only encountered her that one time. You have fabricated a lot in you response to me. Probably just to make me look bad and you look "perfect". Apparently, more time is spent trying to defend the store employees and actions than true customer service. And this store needs a wake up call - the store has lots of bad reviews here through Google and through Yelp and other venues. Like the lady you wouldn't give her money back for the unopened dog food - again all of those stores mentioned above will take it back....opened as well. They don't necessarily put it back on the shelf - they take the loss - you could have donated the food to a dog shelter. Shame you keep loosing customers, because of old and outdated policies. The responses to the bad reviews are always some long drawed out response to make the customer the bad guy. That states a lot about the owner. The statement used a lot is similar to "whatever is going on in your life ...... " Again blaming the customer not the staff. Good Luck to you - but I will never be back - and of course - you do not care. I will continue go to all of the stores I mentioned previously- They are great with super nice employees, great products and commintment to customer service. No need to respond to this - It will just make me...

This is partially a review of R & H, but mostly a review of the reviews of R & H.

I'm a Platte City resident and have shopped at Running Horse R & H on multiple occasions. I've had a good experience every time. However, I couldn't help but notice the negative reviews, which appear to be from individuals who don't understand the purpose of a review. For example, there's one guy on here who bought a hat and then complained about the price after the fact. Who buys something they think they could get somewhere else for a lower price?

Where would've he rather shopped? That's right, Walmart. Wal. Mart.

What is this, Saturday Night Live?!

Here's what a review should consist of: a professional eval of the quality of the product; price point; level of customer service. And those three elements need to be considered in proportion with the kind of service the business provides. Dolce & Gabbana gets different treatment than a Waffle House. Am I right? So, don't walk into a DIY or home improvement store and begin comparing it to a Walmart. That's a category error. And don't assume the staff should act like car salesmen, driving you around everywhere on a golf cart asking you cheap questions to which you'll give answers they couldn't care less about as you drink even cheaper Folgers coffee that was brewed 6 hours ago... another category error.

I'm going to keep shopping at R & H despite the haters, and I recommend you do the same! Support...

My wife and I have been shopping at Running Horse Ranch and Home for more than a decade. The variety and quality of available goods is amazing. We discovered COLDPRUF BASE LAYER long underwear, it is remarkably comfortable and keeps us toasty. We're older folks so both of those things are really important to us. Pet food, jewelry, clothing and footwear, a fun place to shop. Even better than their remarkable inventory is the wonderful service you get from everyone who works there. That is getting to be increasingly rare these days. They treat you as though you have value. I have yet to go in there and come out empty handed. We live about an hour from the store but, it is more than worth the drive. Give them a fair shake and you will receive much...