Ashley Store — Local services in Pocatello

DO NOT BUY FROM ASHLEY HOMESTORE IN POCATELLO IDAHO. The most unprofessional and dishonest people I have ever encountered. They make cheap furniture and will not replace it even if you have paid for the extended warranty. Our bed has broken on us 5 times and they halfway fixed it each time, the service technician told us the first time that it was not going to be fixed correctly, and 4 times later it was still not fixed. Now the bed is damaged beyond repair, and they will not replace it. I have been in contact with multiple people over the last 40 days while my bed has been on the floor and have got the run around from everyone. I've had one person tell me they will replace it; one person say they will give me the money spent on it towards a new bed and now the store manager is telling me all he will do is "try' to fix it again. I asked him what the purpose of the warranty is if they will not replace something that is broken, he said they will replace it within reason. I asked what "within reason" is categorized as and he stared at me and said do you want us to try and fix it again? I asked again, what is within reason? He responded with, do you want me to try and fix it again or not? We got in an altercation in the store. He asked me if we needed to "take the problem outside" and then told me to "get the hell out of his store." Now we are stuck with a $1000 dollar bed that is broken and our mattress is on the floor.

Upon returning home I called the corporate and they let us know that this store is independently owned and unfortunately, they cannot do anything about how these people operate their business. The only option was filing a corporate complaint.

Absolutely worst customer support I have ever received at any retail store ever. I will do everything in my power to keep anyone away from this store, so they do not have to go through what we have gone through for the last couple years. If you buy from Ashley, you will be disappointed with the whole experience.

Great job Ashley Home Store you picked some winners to run your store here in Pocatello Idaho. Hopefully, someone that is about to spend money in your store will see this, and I can stop them from making that mistake. You will never get another penny out of me. I was warned when I bought from you guys that it was a terrible experience and I wish I would have listened to them. Never again. If you have had a bad experience, please get on here and google and leave a review with your experience.

As stated in other reviews, Jarod is very arrogant and not a great manager. His position should be...

Had a pretty average experience here, searching for a new couch and loveseat. Didn't ultimately end up buying anything.

They have a lot of inventory, but somehow I can't say they had a lot of selection. I felt like I was looking at a lot of the same thing, and there didn't seem to be the amount of variety I would have expected for as much furniture as they've crammed in such a large space. It's almost overwhelming, but again, I never felt like they had as much selection as I'd expect.

Another annoyance was their "storewide clearance sale" in which everything in the store had a price tag with a slash through the price... but no indication of what the actual price was. When I'm shopping for filler furniture to make a rarely-used room feel less naked, price becomes more of a concern than anything, and to say it's annoying to have to ask the price on everything in the store would be an understatement. I'd rather pay full sticker price than have to try and play some odd "guess the price" game when comparing furniture.

Another disappointment, which extends to almost every furniture store I've been to, is they don't have any outdoor furniture. It seems unnecessarily difficult to find a nice, high-quality outdoor furniture set. But again, that's not unique to this franchise, and I wouldn't dock a star because of that.

Overall, I've liked the quality of Ashley Furniture products in the past, but this experience was more of a letdown than anything. Probably wouldn't take the time to stop in again.

UPDATED Sept 2018:

I can't help but knock these guys down another star or two because of their horribly obnoxious on-car marketing driving around all over town. It's like the trailer park version of Las Vegas, with lines of junky cars parading around town with ugly Ashley Furniture sale signs strapped to the top. Seems like ineffective marketing to me, and it just detracts from whatever class this...

I WISH I COULD GIVE ZERO STARS! I would avoid this store at all cost. We bought a bedroom set from them almost 3 years ago and after having it for 2 months our bed broke. And I'm talking our mattress fell through the bed on the floor while we were sleeping! Their service man came out to fix it and admitted to us the the pegs under the bed that hold it up are KNOWN to do this on hardwood floors and that we were actually supposed to have 4 of those instead of just the 2 that they put on. Then went on to tell us he would fix it but it would most likely not hold and need to be re placed. Our bed since then has done this FIVE TIMES. 5 times they have fixed it. We finally, the 6th time it broke, insisted that it be replaced since the warranty we purchased clearly says if it cannot be fixed they will replace it. They agreed to replace it but then continued the give us the run around for OVER A MONTH! All this after being told by the owner if I spoke with her son he would "make it right" we were finally able to speak with her son jarod only to be told that he would in fact NOT replace our bed only "try" to fix it. He told us they will only replace it with in reason we asked what the parameters were to be within reason he refused to answer us and when we became upset at this he told us "to get the hell out of his store" after he asked my husband if "he wanted to take it outside." They could not be more unprofessional if they tried. HORRIBLE customer service and...