Harbor Freight — Local services in Pocatello

After years of being a customer at Harbor Freight, I recently had the worst customer service experience I’ve ever encountered. I bought a tap and die set, only to find that it was missing a piece. After finishing the job, I returned to Harbor Freight to address the issue, but the cashier was very difficult. He refused to help me and demanded that I produce a receipt, insisting that he had emailed it to me (even though the store has always been able to look up my receipt). I have never received and emailed receipt. Despite my repeated requests, he refused to check the system and kept entering my phone number incorrectly.

After inspecting the set, he told me it was used. I explained that I was simply trying to get the issue resolved and asked, "Why are you treating me like I'm some kind of asshole?" In response, he accused me of being nasty and again refused to assist me. This was the worst experience I’ve ever had at a Harbor Freight.

Frustrated, I called corporate and got the receipt issue sorted out (they had spelled my email address wrong). This whole situation could have been avoided, and I’ve generally had great service at Harbor Freight in the past. I’m disappointed by...

First time in a Harbor Freight. No real complaints. It's a well stocked store with a huge variety of tools. In general, Harbor Freight isn't known for quality, but the trade off is that a lot of their stuff is really cheap. I purchased one of their gems (the famous Daytona 3 ton floor jack), but the gems are few and far between compared to the junk. For example, as I was standing in line they had a $3 tape measure; it looked like a child's toy that was poorly made in the 1980's. It was unbelievably cheap and flimsy. There is some decent stuff but they really do themselves a disservice by carrying some of that garbage.

The staff was fairly friendly. I knocked a star off because he didn't even ask if I needed a hand moving my 105 lb floor jack from my cart to my car. I didn't need the help, but if the roles were reversed I would have at least offered as a courtesy. It's a fairly bulky, heavy item to one-man into the back of a car.

Overall, I'm not about to go tossing all my forged US-made tools in the dumpster so I can rush out and fill my toolbox with HF stuff, but if you do your research first and know what items are actually worth buying, you can get a pretty...

I really like this store BUT the company SHOULD not buy the cheep junk from China. Bought the 10x17 car garage. Had it up for one day. A 10 mph wind destroyed it. Was put up according to directions. Crossbar and corner rail clamps don't secure tightly to the uprights, ground anchors are junk and allow for to much movement and insufficient straps to secure center cover to frame, straps tear material when you tighten tie-downs. I strongly recommend that you set it up the day you buy it,90 warranty only. So I spent the money never got to use it don't get a replacement and now have no shed. Complete loss for me. Every upright was bent beyond repair. Cheep metal. Build one from lumber better in the long-term. CoverPro portable garages are Complete garbage unless you live where there is ZERO wind.

So this is how you fix Harbour Freights cheep portable garage. Picture #4. Picture #5 completion using bent metal uprights, cutting them down and using them for...