Jensen Jewelers — Local services in Pocatello

Against my wife's better judgement, she recently stopped in to Jensen Jewelers to purchase a watch as a gift. She had a great experience with the male sales rep that helped her initially, but then had to deal with a manager-looking lady. The lady was incredibly pushy and eventually my wife felt like her hands were tied and she ended up buying an $800 watch. The lady gift wrapped it. Once my wife got home she got thinking about it and really didn't feel good about the interaction at all. Felt forced into a purchase. She ended up returning the watch a short time later. The same lady was there and was very rude to my wife. The watch was still gift wrapped, and she made a big deal about having to open it up to make sure my wife didn't take the watch out. The male associate even commented "it's wrapped exactly like you wrapped it, I don't feel like that's even necessary." I 100% understand wanting to check and visually inspect inventory before issuing a refund, and would expect that, but she was really nasty in her comments and even accusatory, suggesting to my wife that she could have swapped watches. Completely unnecessary comments; just unwrap it and move on, no need for the negative remarks. Just an incredibly unprofessional experience and my wife was pretty horrified by the whole interaction. Not sure why my wife ever came to Jensen to begin with when there are other, more local jewelers in the area that we love and frequent, but she learned her lesson and said she will definitely never be back. The way she was treated was very...

I definitely would not recommend going here, and instead take your money elsewhere! My husband and I got our wedding rings from here and things seemed to be going fine for a quite awhile until now. I went in to make our monthly payment a few weeks ago and the guy that was taking my payment, Steven, started to try to sell some jewelry. He told me that my monthly payments would not change as we were just adding to my current balance with what new jewelry I picked out so I thought what the heck for Christmas. He even said we still had credit for more if we wanted, and did NOT tell me that my payments would be changing. We signed paperwork and left and then I got a bill in the mail today saying my monthly payments were now $294 instead of the $70 I was paying before. My husband went back to the store and Steven claimed that he told us multiple times that our payment would not be the same if we went over our credit limit, which I definitely did not remember him saying that even once, PLUS we still had available credit. I would have remembered if they told me my payment would change to that much! They wouldn't take my husband's watch back since he already wore it, but the rings my husband got for me were still in the store since we hadn't picked them up yet and so they did take those back. However, they still raised our monthly payment to $85 and said they can't give us back our original payment. My husband told them once we pay off our balance, we are not doing business...

Per their policy, customers can only return merchandise within 30 days of purchase however, they may upgrade merchandise at any time. I went into the store to inquire about an upgrade of product in July and was authorized an upgrade. Unfortunately, as I was traveling in from out of state, I was unable to get back in prior to my departure to complete the upgrade. I returned in August (manager verified no statue of limitations on upgrades) and was advised that the upgrade in July had only been valid 48 hours. What?? Apparently, the Sales Associate assisting in July had authorized an invalid upgrade (diamond and gem stone earrings for gem stone earrings). Transaction invalid because it wasn't diamonds for diamonds despite the additional $250 the store could have made. The Manager on duty that day, called the Sales Associate to the back of the store for a "discussion", had the Sales Associate (not himself as he was hiding in the back) come state that the July transaction had only been valid for 48 hours. They offered to do nothing else as far as an upgrade. To add insult to injury, I was told that in the event I didn't want to keep the product, it would always make a nice gift for someone else. Up to this point, my family has been long time customers. No...