At Home — Local services in Pooler

Updated. 7/20/2021. I called the manager about my experience and agreed that this was not in line with the company policies. I haven’t seen this employee since I called the manager.

Original review. I returned the rug that I had bought cause it did not fit our dining room. First, When I arrived, I don’t know where to go to return it, I’m just standing there for seconds to figure it out and then the cashier tells me that I have to be in line to return it. I do what she told me until it gets to my turn. She didn’t ask me anything(it could be nice if she says HI, but no), she just scans the rug, ask for the card, and tell me “can you pull this card over there for me, thank you “. The card with the rug I returned. I’m fine with it. Second, I go pick another rug, go check out, still the same cashier. I waited in line, a group of 3 people before I checked out. When they’re finished, she (the cashier) call the guy in the group 3 people, pointing at the rug that I returned, and say something like “she(mean me) just return it and it rolls the opposite way, now I have to roll it the right way..” and they laugh. When I was just behind them not even 6 ft. When the guy comes out to put his card away and comes back and saying “ hope you can get it the right way.” And they laugh again. Yes, it was my fault that I don’t roll it the right way because it was raining all day today, that’s why I roll it contrariwise so that it not get any wet if it could rain. She shouldn’t do that to the customer. She should know better cause she not a teenager to act like that. She makes fun of the customer, she is rude to me. I’m Asian, she African American. Maybe that’s why she not nice to me. I was crying in the car when I drive home just because of what she has done....

I’ve worked in customer service & in sales for years. My whole life. I can’t understand why when I bring four unused barstools back to a store - ALL WITH ORIGINAL ATTACHED PRICE TAGS (but with an expired receipt - I bought them before our house was ready to be moved into which is now) they can not and will not take them back.

I took it like a champ when they explained the expired receipt to me. Walked away saying thanks. Sat in my car after reloading the chair back into my car & thought, let me go look for more barstools because I’m not using these either way.

Walk directly back to the chair section (back right hand side) and immediately see the SAME BARSTOOLS. I instantly gained hope. Clearly they would take mine back being they are still selling the same barstools.... store credit, right? I’ll take that. Cashier (who also said she was a lower manager) whom I first spoke with was not friendly at all when I asked if this was a possible thing to do. She calls her manager. Manager is friendly, but absolutely will not take back the chairs. Like store credit? I don’t get it. They are unused, each have their price tags hanging from them and I have the receipt (again, expired)....

I do not understand this. I love AT HOME. But it seems absurd to me. I will not be back here again. They lost my business. And that may not seem big but I’m moving in && need a LOT. This was one of my favorite stores.

I just can’t comprehend why store credit can’t be an option WHEN THEY ARE STILL SELLING THE SAME BARSTOOLS in the store.

I guess they aren’t hurting for sales. I only selected ⭐️ ⭐️ because the second manger was friendly (but...

This was my first visit to this new store. It was sparsely inventoried but I hope it's just because they haven't been open long. The problem came while checking out. There were only 2 cashiers and several people waiting in a slow moving line. The poor customer in front of me was treated horribly. She had previously bought a buggy full of rugs but was attempting to return them. I heard her explain that all of the rugs had been wrapped in plastic when bought except for the largest which had tape around it. She was bringing them back with receipts because the largest rug had a stain on it. She volunteered that info and said it was like that when purchased ad she had not used the rugs. Well the cashier immediately stopped what she was doing and ended up calling 2 more people to help her. Basically they weren't going to refund her money because of the stain. They said if it had been bought and returned previously it wouldve been checked. I spoke up and said that's what she gets for trying to be honest? That's very poor customer service. Instead of admitting that maybe they'd made a mistake, they basically accused the customer of lying and put her thru the ringer. I think she finally got her money back but the way she was treated was uncalled for. Management needs training and maybe a little...