Bellavita Gowns — Local services in Pooler

We recently visited the Bellavita Gowns store, we encountered a disappointing experience. My daughter was asked about which high school she attended, which she shared with the staff member assisting her. She found a dress that she really liked and was excited about it. When she inquired if the dress could be put on hold, she was informed that the item could only be held for a maximum of two hours. In light of this, she expressed her willingness to purchase the dress immediately. However, to our dismay, we were later told that the dress could not be sold to her because another customer had already purchased a similar style dress. Overall, this experience felt quite frustrating and unproductive.

Thank you for your response. I truly appreciate the intentions behind your policies, and I understand that they are in place for good reasons. However, I felt that the way they were communicated and enforced during our visit could have been more transparent and customer-friendly. If the school registry policy is a firm requirement that affects purchasing decisions, it would be helpful for customers to be informed about it clearly at the start of their shopping experience, rather than after they’ve already made a selection. This would help to avoid unnecessary disappointment and frustration for the customer.

I also recognize the challenges of managing demand during prom season, but the two-hour hold policy felt a bit inflexible, especially for such an important purchase. It would be beneficial if policies like this were explained upfront, so customers have a better understanding before reaching a critical decision point.

I sincerely appreciate your willingness to help us find another dress. However, given our experience, we feel it may be best for us to explore other options. I hope you will take this feedback into consideration, as I believe it could enhance the shopping experience for future customers. Thank you for your...

NO RETURNS ALLOWED. This is tough. The store is lovely and the owner is very helpful when you're shopping. There are many dresses to choose from in a variety of styles, which we've not found at other stores. Our shopping experience was great. We bought a dress on 8/28. However, we had ordered a different dress from an online retailer that arrived a few days later, and my daughter liked it better. I attempted to return the dress she decided against on 9/4, less than a week later, all tags attached, still in the plastic, two days before the dance. The owner said "Oh no, I said no refunds right? All sales are final." No, she didn't. Because that's something I would have liked to have known and I would have been more certain with my daughter about the choice. So I replied, "No." Her response was, "It's on the receipt." I just turned and walked out before I blew up. So now you're saying all sales are final on a receipt you get AFTER you've sold it. 🤔 Fantastic. This is not a great way to do business. Now I have a terrible taste from this experience and I'm out $200. Very disappointing, to...

I had the most amazing experience at Bellavita Gowns in Pooler, GA! From the moment I walked in, I was greeted with warmth and genuine support from the incredible staff. They were so helpful and made me feel completely comfortable throughout the entire visit. The selection of gowns was absolutely breathtaking—every piece was more stunning than the last! I also couldn’t get over the new jewelry sets—they were gorgeous and added the perfect touch of glam. The atmosphere in the store was so fun and uplifting, with great vibes and hype music that made the whole experience even more memorable. Highly recommend Bellavita Gowns to anyone looking for the perfect dress (prom, hoco, quince, mother of bride) and a fabulous...