Express Factory Outlet — Local services in Pooler

I will never shop at express again bc of the customer service at this store. First I open an express card they spell my name completely wrong and forget to put merch I paid for in my bag and I live an hour away. So I shopped online and returned stuff in the store. The next week I went to the store again and they told me they don’t do returns even tho they returned stuff for me a week ago. No one has a clue what’s going on there it’s more of a headache I will shop else. The girl is talking to me like what’s my problem? My problem is I wasted 2 hours driving to the store and...

Customer service is not good. Went to return a shirt but they wouldn’t accept it because it didn’t have the tags on it, which I didn’t know was a policy. The manager was condescending and made me feel stupid saying I should have known, and that it clearly states it on the receipt. In fact, it’s not on their E-receipt (E-receipt attached for proof) so I had no idea of the policy when trying to return. If your going to enforce a policy and be rude about it, make sure it’s on both the printed...

I typically don’t complain because I work retail too and know how hard it can be. I Went in this store the other day, the staff was very rude and not very helpful. I purchased clothes and later came back to return them because I found clothes elsewhere and asked if I can return them the lady seemed as though she has an attitude and like she didn’t want to be there. I don’t think I’ll be returning to this location and just head to the one in...