Derr Jewelry — Local services in Port Townsend

I have given this store enough attempts. I have tried to go back after numerous bad experiences, but I am finished after today.

The owner is a real piece of work. He has repeatedly been rude to me, even refusing to allow me to purchase a watch battery even though he has plenty of stock. But today was the last straw. I was in the store when I noticed an employee refusing to wear a mask (legally required in Washington at the time of writing this) and not wearing gloves whilst handing other customers' jewelry. A young reporter came in and the employee told the reporter not to "tell on her" after blatantly lying about their mask policy. Then the owner said that no one should be wearing masks. Then he literally kicked this reporter out of the store after yelling at her.

I can't believe the audacity of this store owner. Someone who doesn't wear masks during a global pandemic and a legal obligation to do so does not deserve to serve the public. If you have jewelry in the store, disinfect it after you pick it up. I will never be going back after seeing how he treats both his customers and local reporters. I encourage you to...

To say I had a horrible experience here is truly an understatement. Derr Jewelry provided the WORST experience out of any product or service I have ever received. I would recommend any jeweler other than him. My partner & I chose Derr to make a custom marquise-cut diamond engagement ring. From the very beginning his customer service sucked. The kicker is that he BROKE the 1.5 carat marquise diamond that was set in my ring. And he had the audacity to accuse me of breaking it! It was confirmed by a GIA-certified gemologist that he broke the stone when he set it, and he knew it, because a diamond makes a loud sound when it breaks. He lied about it and refused to give us our money back. We lost well over $6000 because of this sketchy jeweler. Plus, he made shopping for an engagement ring, something that should be a lovely experience, an awful one. Derr Jewelry's service is deplorable, borderline criminal, and his workmanship is abysmal. DO NOT go here...

There is no excuse for the rude treatment from this owner. He was supposed make a simple repair on a personal piece. I was quoted 2 days when I dropped off my item. It was still not ready a week later. I had to leave town and was assured my item would be shipped to me at home. Countless phone calls , emails and no response. I finally get a hold of him a full month later. He immediately gets very hostile. He tells me how it was my fault, and that I should have sent someone to pick it up in person. I remained calm and once again gave my shipping information and was promised a tracking number. That was last week and still nothing. No messages, no tracking number no communication of any kind. The item is a one of a kind piece of art and I am concerned I will never see it again. If there is anything you value, Do NOT bring it to Derr Jewelry. The owner is irresponsible and cannot be trusted to do...