T-Mobile Authorized Retailer — Local services in Portage

Absolutely terrible customer service. They have been billing me for two devices for over 8 months when I only have one. I spent two hours on the store on Saturday with no success. All I want to do is cancel. I’m willing to pay whatever. They owe me 289 dollars and I was told that would be added to my card it still has not. When I asked to cancel I was hung up on. When I asked Carlos the “manager” to help me he basically said “sorry nothing I can do” I strongly urge everyone to not go here or do any type of business with these people. I was sent to the back of the store and had to watch many people taken care of while I just stood there for over an hour n half just for the customer service to even answer the phone. I asked for numbers to call they gave me none just the same customer service number that just hung up on me. When I said I wanted to speak to his boss Carlos wanted to play innocent. He would not let me cancel my contract. I am willing to pay whatever but still can’t I guess. I have no access to the email anymore because I no longer work for the company I was at and it was a business device. They have threatened to put me on collections numerous times and I can’t even see the emails. This is absolutely unacceptable. They have one million ways to take money from you but none for you to get it back. PLEASE STAY AWAY FROM THIS NIGHTMARE LOCATION!!!! I wish I could give them zero stars. They don’t even deserve the one. Shop around guys I hope this doesn’t happen to anyone else. I will never do business...

This location needs undercover shoppers from corporate to step in. I will drive out of my way and do business elsewhere because the employee I dealt with at the Portage, IN . store on Rt. 6 was so rude. I hadn't even walked into the store completely...only had one foot in the store and my other foot was outside when the employee shouted out at me, "What do you need?" It was as if my family walking in to do business was a bother. The store was completely empty and there was a younger looking employee sitting and just had his face in his phone. The employee that greeted us so rudely was a white male, about 30 years old, grungy looking and wore glasses. We said we were there to replace a phone and he just rambled off a list of phones he could help with and others that he couldn't. He encouraged us to come back later when a new phone was set to be released. The guy didn't want our business even though he had potential to earn commission. The guy acted like he was bothered that we were there and so we decided to leave the store after only stepping foot inside for 2 minutes. He asked if there was anything else we needed and we told him to adjust his attitude and how he spoke to T-Mobile customers. We drove 20 minutes away & took our business to a different store. We mentioned our interaction with the guy at the other location. They said they receive a lot of business from Portage because of that guys attitude at that Portage store. Why isn't this place being looked at by the...

I was disappointed by the customer service received on Friday, December 10, 2021 at approximately 2:48 PM CST by the man that was working there with the other (female) employee. I went into the store to see what were my options to upgrade my phone since the hold time through 611 was an hour. They are casually talking about how he, the person assisting me, “needs to go get tested for COVID-19” and the female employee replying that she was around a relative who caught COVID-19 but was not exposed to it since so much time has passed. He casually looks up my information and continues his conversation with his coworker about he wanted to go to Best Buy and buy a Ring doorbell camera for $80. The entire time, I was brushed off and my concern was disregarded. When I told him of the promo showing through the app, he told me to call customer service. When I wanted to ask further questions, he kept interrupting me. I left promptly after I told him that I would follow his instructions. It is rare that T-Mobile has bad agents but this was a good example of a time where someone would have rather discussed how symptomatic they are versus help me as a multi-year, T-Mobile customer. I will start handling my inquiries through the app or customer service for now since this T-Mobile store seems to need basic customer...