NW Nails & Spa — Local services in Portland

Please read the entire review. Let me start by saying the lady who does my nails is AWESOME-her name is Ann. The rest of it sucks. They lie on their website saying they have chrome and holographic for dip-they do NOT. And that's why I started going there originally so it's super disappointing. I was early for an appt so they tried to put me with someone else to begin with-which I said no to, then they had the guy START to remove my set, just to help out. But he put the acetone on my nails and LEFT ME. That acetone sat on my nails and skin for THIRTY MINUTES. 30 minutes!! My skin burned and I had to ASK someone to remove it. When it finally came off my skin was dry and white and felt angry and tingled in a bad way. So Ann does an amazing job, but I'm not sure if I will be back or not. And the service I've received from the other staff has left a LOT to be desired. They always shuffle me around and seem to be confused about who is doing what and where I should be (and I make appointments in advance). Their website says they offer complimentary drinks too. I've never been offered and I've never seen anyone else have any either. Don't say things on your website if they aren't actually true, offered services. The drinks are whatever, but it specifically says chrome and holographic for dip and they flat out said no when I asked in person, said it's for...

Would never go back here. Me and my friend had an appointment for her birthday. When I got there I was told there were no "nail artists" available, so no designs could be done, only solid color. We intended on getting designs, mine was very simple just 3 lines and she said nobody would do it. How are there 4 people doing nails in the room and nobody knows how to paint 3 lines? I sat down and waited for my friend to arrive, it was about 5 minutes before our appointment. The woman refused to wait for her and said I had to start now. I reminded her that I had made an appointment and it wasn't time yet. She said there are people who have appointments after you, were not waiting for your friend, you're starting without her.. I would have left immediately but my friend had a limited time before she had to be back at work and didn't want to risk not finding somewhere in time. I got a gel manicure, half my manicure chipped and peeled away today. It's been 10 DAYS. Never had a gel mani last less than 2- 2 1/2 weeks. This place is the cheapest on the block for a reason!

Tldr: Horrible customer service, bad quality gel manicure....

To the poor reviews below, who thought service was bad, from a customer. You should take a hard look at yourselves:

1. you pay for extra, including design and removal at other nail salons
2. if you don’t have an appointment and you have a service that takes longer, like acrylic, and they have someone booked to come in, they can’t take you, make an appointment in the future!
3. If you book a full party and go to the incorrect salon, and complain about it on YELP, because you aren’t even caring enough to pay attention, you have serious issues
4. having to wait while your nails soak off for a dip, is expected - it takes longer than acrylic so 30 minutes isn’t long - every nail place I’ve ever been to does not sit and babysit you while your nails are being soaked off- what a Diva mindset! They have a business to run. All the Karens with unrealistic expectations, who expect something for nothing, is what makes Portland a rude unclassy place to live. I’m positive these jerks would go home, crying in your pillow, if you were a nail tech all day, and had to put up with people like yourselves. !Get a...