Best Buy — Local services in Prescott

The poor attempt to deal with this covid-19 situation is creating terrible customer service from this bestbuy.

Took an item in for a return. I specifically asked the guy that came to my car (who got too close btw) to have it refunded to a GIFT CARD, since it was an online order I wrote down my order number in a piece of paper and right UNDERNEATH that order # I also wrote "please refund it to a giftcard, thank you".

The same guy who took my item away comes back and give me the receipt and says it was put back on the credit card as if I had not asked him specifically to do a return to gifcard. When I pointed out the mistake, he said "oh". So I asked him to have it voided and he went inside to ask someone to try.

Another employee comes out and says it was all his fault, that they tried to void is but couldn't and that I shouldn't blame the first guy, who obviously did not tell this guy that I asked for a giftcard. This new guy said he didn't see my note, but that he could have refunded it to a giftcard had he seen it (good for you, how does that help me) and that he's too busy when I mentioned that I wrote it in the note. So, he couldn't read one additional line of text right under the order number?

I left and called the store to speak to a manager, after 12 minutes of them letting them phone ring I guess they realized I wasn't going to hang up and they finally answered and I got transferred to a manager.

This manager Trevor or something like that immediately cuts me off when I was explaining what happened and says he was involved in the attempt to cancel the refund but they couldn't stop it. Then he proceeds to tell me it doesn't matter because online orders cannot be refunded to a giftcard... I called him on his BS because I did that same thing once before at this same location with another online order and it went through without an issue.

Then he switches tones and gives me a lie about people taking advantage of the "corona" situation to commit fraud and due to that, they cannot refund to a gifcard...

Questions to that: 1) if you couldn't refund to a giftcard then why did you attempt to void the refund? 2) why did your employee tell me he could have refunded it to a gc, he he been smart enough to read two lines of text instead of one. 3) if you really could not process my request, why did one of you not walk back out to my card to inform me of this and give me the option of keeping the item and waiting until they could or if I was okay with a refund to the original credit card (which is closed and now I will have to wait 2 months to get that check)?

Terrible customer service. I usually try to support best buy by shopping here, but going forward I will do what 95% of people do and go into the store, try the items I want to buy and buy them on Amazon or Target who price...

This review is a out their store in Prescott, AZ on Gateway.

Buying here is probably OK if you already know exactly what you want and their price is the lowest. Skip the extended warranties unless it's an item you are likely break after the mfg warranty expires. I DO NOT recommend purchasing any equipment their effing Geek Squad tells you you MUST have for whole house WiFi/to expand WiFi range at home, especially if you have a smallish living space.

My 80+ y/o mother is terrified of technology. A true technophobe, but it's 2024, she has no choice. Teaching her a new device/computer/App is like trying to herd cats, frustrating for the cats, frustrating for the herder. I've worked at every level of IT in my 30+ year career, but I'm 1000 miles away and can't help when there's a problem. She used (past tense—that horse has left the barn) Geek Squad.

I'm in town and discover her 1400 sq ft house has TWO expensive Eero devices "for better WiFi all over her house." FFS I can connect to her network via the ISP supplied router from anywhere in the house, garage, all 4 corners of her property, even the neighbor's house! Signal pegs the green on my WiFi meter at every distance.nWTF does she need expansion devices for? They didn't even configure them to use the best channel on the router! I suspect she might have experiencing ISP caused connection issues during COVID when the ISP would not let technicians enter people's homes, they would only troubleshoot issues up to where the cable joins the dwelling, anything else required remote connections to your device to troubleshoot which requires they can even connect to the device remotely AND an end user capable of enabling any home side remote access to devices. Oh joy, support that requires an active Internet connection on that client side.

I. am. livid. For what she's spent on their recommendations, I could have flown in every time she's had a problem.

Well on this visit I've planned a little trip to the store. I'm gonna get loud, and there WILL be YouTube videos.

Please people, hire a professional technology consultant. Don't rely on these barely trained "Geeks" for computer support, advice, and purchasing recommendations. They've barely moved out of their parent's basements if they've moved...

I give them a zero because back in 2014 we bought an XBOX 360 for my son and it is not like we had tons of money but we tell my kids we can buy it but there is not more presents they agree so they hardly use it because they had only one game then in 2015 the game broke we took it back to best buy and they were supposed to fixed "surprise surprise" now January 2017 when the warranty expired, my son in law took a look at the XBOX 360, because my kids wanted to play something different, and there was a message that said "there is no memory or gigabytes". When I buyed it in the box, it said it has 500 gigabytes in the hard drive, He noticed that there is not hard drive inside. So today, January 8 2017, I took it back to see what was wrong. There was a employee who offered to reset the game because he said he can't do anything else because of the warranty so I say OK thanks. But here come this " supervisor" to tell me they can't help me because the serial number in the XBOX 360 is not the same in the box. Here is the surprise, they're selling me a lemon so my advice is and I know everybody include myself we never check the product inside the box '''''CHECK YOUR PRODUCT, OPEN THE BOX IN THE STORE, AND CHECK THE PRODUCT MAKE SURE THAT WHAT YOU BUY HAS THE SAME SERIAL NUMBER. AND IF YOU TAKE IT TO FIXED THERE YOU BETTER CHECK AGAIN BECAUSE YOU NEVER KNOW WHEN THEY STEAL YOUR PRODUCT AND EXCHANGE FOR SOMETHING CHEAPER''''' I'll never come back to best buy again in Prescott AZ. I'm very mad at them how is possible they practically telling you? Yea you trust us now, learn your lesson. Next time be more careful, or a least is what the face of this supervisor is telling me with his nice smile. I said thanks to the other employee because he tried to help us and is not his fault, but believe me, I wanted to tell this stupid supervisor "F#$@ YOU!" and don't forget "OPEN YOUR BOX WHEREVER YOU BUY AND CHECK THE SERIAL NUMBER AND DO THE SAME WHEN YOU TAKE IT TO REPAIR! ''or you going to have a nice '''LEMON"....