Value City Furniture — Local services in Proviso Township

Had a very bad experience with them about seven or eight years ago (I know, why am I waiting this long to talk about this - I guess the old adage - better late than never). We purchased a couch for our family room. I think Value City contracts out for delivery of their products. When our couch was delivered, the delivery guys pretty much destroyed our front steel door (from bringing in the couch). We contacted Value City about this they said we should contact the delivery company to discuss with them. We did. The company came out and said they would fix the door. To be perfectly fair here, I think the company did set up a couple of appointments at/to which they or we had to cancel due to other more pressing commitments. The bottom line is the delivery company never fixed the door. Yet when we contacted Value City about this they said the delivery company said they fixed it. So here's the deal, if the delivery company did fix the door they would have wanted us to sign a document saying that the door is fixed to relieve them of any further liability. If Value City did receive such a document from the delivery company, we could have proved that if there was a signature that that signature was not ours (we have hundreds of canceled checks with our signatures on them that they could have used as a comparison to the signature on the document that says they fixed the door). Now, please understand, Value City could have said we don't require such a document (which I find somewhat hard to believe given the size of the company). Also, Value City could say that the issue was between us and the delivery company [sorry, but even if the contract that we signed when purchasing the couch and agreeing to have it delivered said "Value city not responsible for goods being damaged during delivery" - which I 'm not saying it did, you Value City hired the delivery contractor (i.e., mutual agency)]. The door was...

We recently purchased furniture from Value City. At the time of purchase, we were told everything was in stock except for the dining table, which was expected to arrive in October — not a problem. We agreed to proceed with full understanding of that timeline.

However, the day after placing our order, we were informed that the end tables — which were supposed to match the bedframe and dresser — were now backordered until November. That was not communicated upfront, and it significantly changed what we were expecting. We would have bought a different set, rather than waiting 6 months.

We called and requested a call back from our sales rep or a manager. No one followed up.

We called again last Tuesday and were told a manager would call us Wednesday morning. That didn’t happen either.

We followed up again on Wednesday. While the manager didn’t reach out, our sales rep did. She said she would speak to the manager about waiving the delivery fee as a way to make this right. That would have been acceptable. Unfortunately, we never heard back from either of them.

Then, during delivery, the crew chipped our ceiling while moving the dresser upstairs. We witnessed it. They took a photo and said someone from the store would contact us. Again — no one did.

At this point, we’re just looking for someone to take ownership. We’ve already received a quote from a painter for the ceiling repair, and we’re not asking for anything unreasonable — only to be made whole.

Please help us...

I had a nice experience with Threasa the sales person. However, after getting my Artemis table delivered to my home, I placed plates and cold soda cans on the table as people tend to do when using dining tables. There were huge water marks on the table that did not come off. Patricia, the manager notified me that I should not place hot nor cold items on the table, and that returning the table would result in me paying for a 15% restocking fee. I told her I do not think it is fair to take the fault, when I used the table as it should have been used. Patricia also spoke in a condescending fashion, as she stated I have not used marble tables before. This was uncalled for and rude. I pleaded with her about the unethical nature of this sales transaction, she lied and said the salesperson discussed the fact that I should not place anything cold/hot directly on the table with me prior to purchase. I am still confused anyone would want a dining table that does not function while dining.

I ordered around $8,000 worth of merchandise, and cancelled most of it due to this encounter. Patricia had no remorse nor concern to make the situation less inflammatory. This is unfortunate, and I wish Patricia could have even pretended to care about the time and effort I have wasted on this transaction. I hope in the future, the associates can learn from this mistake and warm customers when furniture cannot fully sever...