Verizon — Local services in Proviso Township

I went into the store with sprint as my carrier at the time and I HATED sprint. It’s expensive and TERRIBLE service. I had Verizon a few years back so I knew what good service was! I walked in and was greeted by Sean. He WAS EXTREMELY HELPFUL!!! With sprint their plans are confusing and over priced. Sean really wanted to help me switch over, and he seemed very straight forward about prices and everything which was my biggest concern. I didn’t want to be paying more than I was already paying at sprint. I was able to trade in my 8 plus in good standing condition and got a gold XS. I love this phone. Mario assured me everything from my 8 would switch over so I have all of my contacts, music, photos, and videos. There was also a young lady there I believe named Meena, and she was very helpful. I appreciate everything they did for me. 5 stars for sure. They knew what they were talking about, and their customer service was the bomb. No attitudes, and they never made me feel like my questions were stupid. I am happy customer! :) and sprint is terrible...

Be careful what Sean says and does. In a couple words: I try to upgrade my phone to a new one. The amount that remained to be paid for the old phone is $700. Sean said we're trade the phone, I pay $176 for a new phone (activation) and the Verizon will forgive me $700, which I have to pay for the old phone. I said yes. In fact: I trade the phone, paid $176, and see $705 on my account that I have to pay for the old phone. He activated me a $800 credit promotion, and my monthly payment will be reduced by $22. I didn't ask him to do that. He did it without my knowledge. And he says that's exactly what I asked for. My wife was around and heard everything. Sean is a very bad consultant. Check what he says and what he's trying to sell to you. And now I have to contact Verizon costumer service every 2 days spend 1-2 hours to fix that problem. Sean said that his supervisor will call me back, but he never did. Pretty sure supervisor doesn’t even...

The gentleman that I had the pleasure of meeting and dealing with was fantastic. I should at least say his name witch was Mario he went above and beyond what anyone else did and surprised me with the the time and know how that he spent trying to get my phone to work, which he was able to do, unlike the other Verizon store that I first went to in Melrose Park, witch when I asked them in Melrose Park what the cheapest phones they have and they only had a referbished iPhone 6s witch I didn't want so the employee told me to go to best buy to get a cheap phone. All I can say is Verizon stores need to employ more people like Mario in all there stores. So if you need a phone or something else go to North lake or bensenville stores and ask for Mario and you will get the best person to help you get what you need and you'll leave with a smile and meet a...