Jos A. Bank — Local services in Provo

I’ve bought suits from Jos A Bank back in 2013, and enjoyed the suits quite a lot. Great quality, great fit, and professional service. I wore them extensively from 2014-2016 with the line of work i was doing, and they held up very well. As a birthday gift, my parents wanted to buy me two new suits. I came to this store excited to buy them, since I was in dire need of new ones. My previous experience with Jos A Bank brought me back to buy from them again.

This time, however, I was quite disappointed because of the customer service. The reason it gets two stars instead of one is because of Andrew the assistant manager. I don’t know if the decline in customer service from my previous experience was due to the buyout of Men’s Wearhouse, this particular store itself, or the combination thereof.

I find two suits on their father’s day deal that I liked, but they didn’t have my size so they have to be shipped in. Fine, no problems there. Andrew, the assistant manager, shows good customer service by removing $50 to cover taxes. Very grateful for that and the experience of Jos A Bank I expected. A little over a week after the suits were ordered, I didn’t receive a call from the store so I showed up and asked in person. The two employees there seemed a bit in disarray with lots of tasks to juggle. My suits were there (and had been there for a couple days), and got them marked up to be altered. Got a ticket stub from their card as a receipt with a promise date of July 7th for completion.

July 7th comes and I decide to call instead of taking a gamble of showing up this time to see if my suits were in. Call the store and get put on hold for 5 minutes. Get informed that the suits won’t be in until Tuesday, July 10th. Not fine since it’s been 3 weeks to complete the alterations, but I wasn’t in a hurry to get them so can’t complain too much. Tuesday comes, and I show up after 5pm as the ticket stub instructs for pickup time. Again, feeling like taking a gamble showing up in the store instead of calling, but showing up in person seems to get things moving better and getting clearer answers. Wait at the counter for a little bit, and get informed by an employee that my suits aren’t finished yet but will be at 8:30pm that evening. Apparently 3 weeks wasn’t enough. Come back at 8:30pm. Still not finished and a lady in the back was finishing up the alterations. Told to come back in 25 minutes. Andrew credits me back half the costs of the alterations for the trouble, which I greatly appreciate. At this point, however, I’m concerned about the quality of the alterations since it appears that they’re rushing to complete the job. Come back 25 minutes later, get the suits, and takeoff. I didn’t bother trying them on since they were closing soon and I’ve been there longer than I wanted sitting in the courtyard outside for almost a half hour. Get home and pull the suits out of the bag and notice the pants for one of the suits is missing. Awesome. Call the store and Andrew picks up the phone after hours. He was informed that I had picked up the suit pants earlier (????). He goes and checks after I told him I don’t have them and finds the pants in the back of the store. Now I have to come in to pick up the pants.

Now, I don’t want to sound like a snobby and inconsiderate customer, but it’s remarkable to see the stark contrast of customer service I’ve received from Jos A Bank over the years. While a $1,000 suit may be considered cheap to some people, that’s still quite a bit of money to most. Spending that much money you would expect some element of professionalism. Apparently a month isn’t long enough to ship in two suits and get them altered, and it was rather shocking to see them rush the last portions of the job bringing concerns of quality. I’m not going to point blame at specific people since I do not know if it’s the particular store’s fault with the constant mistakes and delays or if it’s further upstream in the firm itself.

I’m still happy about the suits, and I do appreciate Andrew for his willingness to...

I was very concerned when I learned my sons wedding party decided to get our suits from Jos A. Banks. I have not heard of anyone having a good experience with them. We ended up going with custom suits thinking they would less be difficult to mess up, I was wrong.

I was the one who had to call and ask if they had come in and were ready for altering, and of course they had. I am not sure why a simple call couldn't have been made by them. My son and I went in together for our alterations and when I put on my pants, They were about 3-4 small in the waist. Very frustrating that a custom suit could be miss-measured by that much. Of course it went back in to be corrected.

I received a call that my pants were ready and that I could come in to be measured for my alterations. Tuesday 4/2/2019, I received a call that they were ready for me to pick them up.

Yesterday my wife and I picked up my suit however, I didn't have time to try them on while I was there. When I got home after several other errands, I finally pulled the suit out to try on. It seemed strange to me that I had two pairs of pant on my hanger. Not thinking, I pulled off a pair and tried them on and of course they were the original pair that were two small. The crazy thing is, they we hemmed. I felt like they gave those to me in case or in hopes that of I lose weight, I could still have a pair of pants.

When I tried the real pants on, they were about 3 inches too long and it looked horrible. I immediately called the store and informed them of the problem, all I was told was, oh, I guess you will have to come back.

They guessed wrong, I will find an alteration shop and pay to have them correctly fixed.

*I WOULD AVOID Jos. A. Bank AT ALL...

I was really hoping for a better experience. I’m giving this store a 2 star only because the gentleman that helped us was nice and feel like he did a good job.

I came in with my son, picked up a suit for his baptism. They told us it could be picked up the day before the baptism. Little red flag #1. I thought what if it doesn’t fit, or needs something, hopefully they can get it done a day before that. I call two days before and they said oh yea it’s ready, okay? Why didn’t anyone let me know. I go pick it up today, the day before his baptism and am completely in shock. First of all there’s no plastic wrap around the suit, nothing. I didn’t go buy a suit at Walmart, I came here spent, close to $300 for a kid sized suit. And then I look at it and the seams are like coming apart.. one wrong move tomorrow and he’s toast, it’s going to rip. I’m posting pictures with this post to show you what we picked up today. What a disaster. And I call to see my options about getting a refund and he’s like you could bring it by today to get it fixed, yea I don’t have time for that, I again came here for a reason and spent the money I did instead of going to Walmart and could have spent $70 on...