Shoots Chinese Restaurant — Restaurant in Provo

Very frustrated with my experience at Shoots. Have been to the restaurant 3 times now. Really enjoy the food and appreciate the gluten free options. We've ordered takeaway once before, and were disappointed with the portions as they were significantly smaller than the in person portions even with the same price entrees. Was at the Riverwoods today and decided to give their takeaway another try. The restaurant was mostly empty so I made a point to order an extra (and extra expensive) dish to try to help a local business. When the order came out, checked the boxes to make sure everything was there and commented to the waitress that the "side of broccoli" with the firecracker chicken looked like literally one piece of broccoli that had been cut into 3 pieces to look like more. She tried to explain away that it was supposed to just be garnish when the menu says specifically the dish comes with a side of broccoli. Then double checked that the rice was for the 2 dishes we'd ordered that were supposed to come with rice and she said yes even though the portion looked barely enough for 2 people. So I asked for extra lettuce thinking that my more expensive order and generous tip would be sufficient to be able to spare some extra iceberg lettuce and she checked with the kitchen and then told me I'd have to pay extra if I wanted any. Good thing I didn't get any extra lettuce anyway because the portions for the $10 chicken lettuce wraps were only enough for about 3 wraps. It seems absurd that a $50 meal made of 3 entrees would not be enough portion wise to feed 2 average adults and one 2 year old. If you're wondering, the $18 honey walnut shrimp is no exemption to the tiny portions. Good food, would love to see this local business thrive and also treat their customers better, with a more generous mindset. Probably will not be...

Overpriced chinese food. Nothing special. The food tastes edible but nothing mind blowing considering the price. The won ton soup was good but they changed the recipe. They also changed the portion sizes the XL is now the size of a L but the same price. I tried to order a shrimp melon kids meal for an up charge and they would not do it. There is no good reason for that. Ordered an $8 kids beef and broccoli. The portion size was so small for $8. A few measley sliced pieces of beef. The waitress said management changed. Whoever the manager is you are going to lose buisness this way including ours. We were coming here reguarly and brining our family when they are in town spending over $200 a time. Not anymore. We talked to the owner about the portion sizes and he said they had actually increased. We ordered a full size beef and broccoli its not big enough to share there were 6 slices of thin steak meat. I think they added more broccoli and took away steak. I asked him to add more steak and he refused so I refused the plate. So instead of giving us a couple of more dollars worth of steak that should have been there to begin with you lost a $20 meal and our...

I just ordered thru Door Dash an order of salt and pepper chicken. I have been ordering this dish ever since the restaurant was called Lily’s many many years ago that opened in the river Woods. Shoots then opened after Lily’s closed and salt and pepper Chicken has been my very favorite dish on the menu for 20+ years. However, tonight I am sending a review that I am so disappointed in the flavor of this dish. There is some kind of seasoning that has been added to it. That is a flavor that does not taste good. I have always enjoyed the saltiness and the pepper of this dish, but they have added some kind of weird seasoning to it since I ordered it a few months ago. I will no longer be ordering from Shoots because of this. I don’t think it is right that they change the seasoning of a dish that they have carried for so long. I am very, very disappointed that this restaurant would do such a thing and ruin a very special and different dish with a horrible kind of seasoning that just completely ruined the flavor. I would like to ask for my money back because it has been a very disappointing Evening when I tasted it, I am not...