Bajio Mexican Grill — Restaurant in Provo

Bajio used to be great but it seems clear that management doesn't know how to run a successful business. They keep raising prices on everything and they are losing customers because of it. Helpful hint: lower prices equals more customers and more loyalty; as you raise your prices you lose customers and revenue so then you have to raise your prices again. The cycle continues until you go out of business, which I expect will happen if something doesn't change.

The food at Bajio is really good, although it's not as good as it used to be. The prices are outrageous for what you get, and they nickel and dime you on everything. It used to be that my wife and I could get two meals with drinks for under $17. That included a chimichanga with rice and beans on the side, grilled onions and corn added to the chimichanga, and loaded with cheese and sour cream. Now the rice and beans aren't included on the side, everytime you ask for a lot of something they completely ignore you and give you the normal amount, and they charge exorbitant amounts for ANYTHING additional. For example, they charged me $0.79 for a tablespoon of sour cream and my wife $1.29 for a tablespoon of guacamole. Really? $1.29 for a scoop of mediocre guac? Now the meal we used to get is over $30. I understand costs go up but 75% increase over 10 years is ridiculous.

The meal I used to get included everything, now I get the question, "That will be extra, is that okay?" SEVEN times before I get to the register. Your food is good Bajio, but not good enough to justify the cost.

Additionally, many of the employees are rude and lack customer service skills, although Cisco is pretty awesome.

The restaurant is pretty dirty and falling into disrepair. Don't look up when you're in there or you'll see all the dust that could be falling into the food. Light fixtures look like they haven't been cleaned in years, supply air ducts are dirty, and don't even get me started on the return air ducts that are far from being white anymore.

Air conditioning doesn't seem to work very well and they've got an air unit sitting on the counter next to the soda machine, which looks very tacky. The televisions are clearly in disrepair because the images are distorted and colors are pretty bad.

It's really a shame that what was once a great restaurant is now such a pitiful establishment. I would love to know how the owner feels about the falling standards and dwindling...

really disappointed with my experience here. I’ve barely gone here because it’s pretty far away from where I live but I decided to try it again on February 1. It was raining so I decided to use the drive-through and I ordered a burrito and the queso. Along with a burrito I wanted green and red enchilada sauce and an extra side of ranch which they made very clear was going to cost extra and I told them that that was OK. I got my meal and it looked like everything was in there so I drove away all the way 20 minutes away from this location. When I got home to eat my food the only sauce that ended up in there was one of the enchilada sauces. I was super upset because the food just isn’t good without the correct sauces and everyone knows that and on top of that I paid $18 for a burrito and some queso that looked and tasted like rubber. After I threw the whole meal away my husband called and complained and They said they couldn’t refund me and they told us to come back another time and we could get the meal for free. so today on February 16 it seemed like a good time to come get my free meal. When I got there there was a guy giving a interview and two people eating. There was no one in line and four people working. I told the lady that was helping us my situation and she’s just scowled at me and asked me what I wanted. She slowly made my burrito and then when she was done she packed up all of my food and then proceeded to ask if we wanted anything else before she even asked my husband what he wanted to eat which we expected to pay for and then she told us “you’re gonna pay for that right” and then at the end of the order proceeded to tell us that all of the sauces would be extra. there’s a reason why this restaurant is always empty and there’s a reason why they’ve had to close all of their other locations and bad business management is the reason why. If you have people like that working for you and that kind of customer service you’ll never be successful. I don’t appreciate this experience that I had not getting the food that I had to pay extra for during my first experience and being received with scowl and nasty remarks by the lady that helped me the second time. She also had me write down my name which I then proceeded to write down the date and amount of food that it was that I found on my bank statement- $18.90. I won’t be returning to Bajio. thanks...

Wonderful, delicious quick food. Comparable to Cafe Rio and Costa Vida. They have been consistent in their quality and freshness. I have had great experiences every time I have visited. Be sure to check out their daily deals!

Edit/Update: A recent visit I had there was unfortunate for this Bajio fan. The lettuce was drenched in tomato juice and onions, so much that I could not finish my meal. I usually ''lick the plate clean" and am very satisfied when I've eaten here before. The black beans were very spicy as well, compared to their usual simple taste. I also had very poor customer service when I asked for a little more lettuce and pico. They added a pinch more of lettuce and then dumped a large amount of pico, which I had to scrape off because it was wayyyy too much. The worker also challenged, mumbling, with a defiant and complacent look, that I would have to pay more for this very small addition to my food. I was shocked.... The Sprite/7up tasted just like carbonated water without the flavor. You can also usually tell how a restaurant is doing from their bathroom, which was messy, and more smelly than a bathroom needs to be. Maybe this was just a bad day for them, and I can understand that, but it doesn't make up for their rude, stingy service. This visit broke their consistency streak for me though, and also left me with a lot of digestive issues afterwards that have never come up from eating here before. Suggestions would be even in this fast paced environment, work on your customer service!!! Also, taste or even just smell the food yourself before you serve it during prep time, double check expiration dates, stop being so stingy with portions, and that would have probably saved the food from being so...