Ocean State Job Lot — Local services in Quincy

On November 25, 2024 around 9:40 pm, I visited the Ocean State Job Lot (store #229) on Newport Avenue in Quincy, MA, right before closing to grab Christmas decorations. My mother recently passed away, and I had given all my decorations to my dad to bring some holiday spirit to his home. I was in a rush to restock for my own home, and the team at this store went above and beyond to help me.

Javaughn (forgive me is I totally hacked your name) greeted me immediately and offered assistance. He didn’t just point me in the right direction—he practically became my personal shopper, running around the store with me, grabbing everything I needed, and even bagging it all up. He was incredibly genuine, knowledgeable, and kind during what could have been a stressful trip.

I also want to recognize the woman stocking the Christmas section (I didn’t catch her name). She was friendly and advised me to grab what I wanted now because items were selling fast. That advice helped me make confident choices and splurge a little on decorations to create the festive atmosphere I wanted.

This visit left me feeling cared for and supported, and I’ll definitely be back. Huge thanks to Javaughn (again, my apologies for the incorrect spelling) and the rest...

BEWARE their return policy on their website & on the receipt is NOT accurate! They tell you you can return or exchange items within 90 days but when you try to return your items before the 90 days with the original receipt they tell you that clothing & shoes are “implied “ & considered season & they cannot return. I spoke to 2 different employees who said I have 90 days. They need to train their employees better & they need to re-write their return policy to include “clothing & shoes” as non returnable after 30 days. This is very misleading to customers & not ok. I work in retail. I have attached photos of their return policy which is directly from their website. Other than that the items are great, cute store &...

This Ocean State Job Lot location is shockingly disorganized, with piles of discarded clothing and open cardboard boxes blocking many of the aisles. It's also pretty filthy - everything appears to be coated with a layer of dust (including the food products). They offer an array of packaged food and cheap clothing/accessory items, but lack a good stock of cleaning products and office supplies. However, they sport an incredibly friendly and helpful staff - a rarity I find when visiting other Ocean State Job Lot locations. They always appear crowded, with a small line at each cash register, and I've tried to shop there during regular business hours only to find the front entrance locked up tight, with no...