Hotpot One — Restaurant in Quincy

Worst dining experience by far from the manager Lee when we went on our 5th time. We had a reservation at 5PM with my 78 year old mother and family on a Sunday night when the restaurant was half occupied at most. By the time we ordered our drinks and food from the menu, it was about 5:20pm. We were enjoying our dinner, waitress was nice. Everything was good until manager Lee came to our table around 6:45PM and said they have a 90 minute limit and he would allow us another 15 minutes for us to finish and wrap things up. It was kind of weird and inappropriate for manager Lee to come to our table and say something like that. We were towards the end of our dinner anyways and kind of just shrugged it off and not have him ruin our dinner and time out eating with my family. So 15 minutes went by and we haven't finished and manager Lee again came to our table and handed us our bill. When the waitress came over, we asked her if they had a 90 minute dining policy since we ate at this restaurant several times before and stayed well over 90 minutes without any issues. She couldn't give us a straight answer and manager Lee popped back to our table telling us about their "90 minute policy ". We asked if that's posted anywhere and he said yes, it's posted. We asked to see where it was posted and he couldn't show us, claiming it was posted "at the beginning ". Well, it's not posted anywhere on their menus, walls, or by the entrance, and there were no customers waiting for a table, half of the tables were empty. He's definitely lying and very unprofessional, and unfit as a manager. There was really no need for his behavior and he just ruined a night out eating with my family. If you don't want to be harassed when you are dining out, do not eat at this restaurant, especially with manager Lee on duty. Needless to say, will not...

It's located in the corner of the center of Quincy Center and it's less than a 15 min walk if you decide to commute like we did. Their variety of soup bases are impressive and so was their buffet bar. The one thing that I think is great about hotpot is that whatever diet you are on, there's something for everyone to enjoy. The waitresses were attentive making sure that we have a full pot of broth and the ingredients from the vegetables from the buffet bar to the meats were fresh. It was the perfect meal for a cold day, especially these months where it's freezing.

I will say the only feedback I have is that their menu says "ice cream" and they have cones which was confusing, because they serve sorbet, because it is icy, which personally I wasn't a fan of, because even then the flavor was too light. It was a bit of a bummer because I know my favorite part of a buffet includes desserts and it may make/break the experience for some. They do have cut fruit like oranges, cantaloupe, and even red bean filled sesame balls. Overall though it is still a reliable hotpot buffet spot.

I would say the price point is reasonable and they have multiple buffet options from AYCE to their standard which have limited options. They accommodate families, large parties, and have children prices depending on their height. The fact that they have different price points for heights is great if you have children, because I know a lot of buffet spots make you pay almost full price, despite children not eating as much...

Ok I’m giving this a 4 cause I didn’t eat here but I wanna write this cause it’s just bad business practice. Your restaurant name has “hot pot” in it so you have to serve hot pot when open regardless of time, otherwise don’t open. You cannot just open and then put a sign saying open on weekend brunch time for dim sum only even if you have a big sign. I Google this place and it doesn’t say that online. I got there and was disappointed that I could NOT get hot pot for lunch. It’s just poor marketing and messaging and business practice. That’s why restaurants like these fail. They primarily open for hop pot for dinner but wanna grab the dim sum crowd yet has wrong and confusing marketing message. That’s just poor execution on trying to make more money. Either offer hot pot and dim sum for lunch or change the name to not include hot pot. That’s like me going into a pizza shop with “pizza” in the business name but not be able to get pizza cause you open at 9am and try to get the breakfast crowd. It’s call market confusion. I would not be going back for hot pot or dim sum cause I already had a bad experience. Good luck!!

PS. to be frank I already have three goto dim sum places in Quincy including Ming’s, Windsor, and Eastern. So you have to be BETTER than those three for me to consider switching. You’re better off doing something different for brunch dim sum crowd, which I have a few ideas if you’re...