LOFT — Local services in Rancho Cucamonga

The clothing is wonderful but it ‘s the customer service that is awful. They act like you are a bother when they are helping you out . They do not greet you when you come in. If you are a minority they ignore you. I have been there 3 times and thought it was my imagination that they ignore minorities but the three times I have been there they greet and help the person next to me and ignore me. I have to ask for help. They don’t greet or say thank you for into the store when checking you out. I must say this is the store that is closest to me because many have shut down. I think The Loft needs to train their employees on better customer services . I also think a secret shopper on behalf of the Loft should go in an see how minorities are treated . Also it’s a shame that despite the Loft closing many stores the employees that still have a job are still providing bad customer service. I can see why The Loft is losing...

I stopped by today (11/8) because the display caught my eye — unfortunately, that was the only good thing about the visit. Around 7 PM there were three girls working, and not a single one bothered to greet me or even acknowledge that I was there. Instead, I got to overhear one of them bragging that she only works there to “pay for her drinks, trips, and nails.” If that’s the kind of attitude this place hires or tolerates, it says a lot about their standards. I’m not sure if any of them were managers, but someone clearly needs to teach them what customer service means. Their rudeness and lack of basic courtesy are exactly why I walked out without buying a thing. If saying “hello” and “have a good night” is too much effort, maybe they shouldn’t be working with...

Just left this Loft in Victoria Gardens. So disappointed in the customer service, lack of. No greeting, sharing of sale event or helping me set up a dressing room. No checking of sizes, etc. At least 3 people working and no acknowledgment at all during the 30 min I was in the store. Clothes were also wrinkled, not steamed. No wonder Loft is losing customers and...