Sound Pro — Local services in Rapid City

Purchased a remote start for my wife (birthday) and wasn't impressed with initial results. Called the store, at first was suggested an upgrade. Worked my way to Jim. He and his tech came to the location of concern to "check, test, observe " and he immediately responded by bringing the vehicle back to the store today. Jim is making this right.Well done. Proud of this caliber of service. I am adding to my original review 3 days later after some reflection. Jim White is a class act. You have a loud community advocate now. I am still proud of this level of service. I will continue to do business with Sound Pro. My first stereo purchase was 1986 w Rockford and Punch AMPs and Kenwood deck. So probes why you are still the leader in RC for audio and video. I will have you retrofit my...

I purchased a 06 Outback limited with a aftermarket Kenwood deck (no B.T.) and Decent stock speakers/sub. Being a teen through the 90s I wanted just a bit more Rumble and Bump and access to my music apps without breaking the bank. JUST LOOKING I walked in and spoke with JT and within 2 minutes of explaining what I was LOOKING for he showed me a 12" JBL Bass pro w/built in amp and a deck. I'm the type of person to shop around, read reviews etc. 10 minutes in and I was filling out my purchase order and setting up installation. I had my expectation of what it should sound like and it far exceeded them expectations. Professional, clean install and my man JT is an EXPERT at what he does. More than I was expecting while spending a lot less than I would...

Over priced rates. I needed to replace a belt on a turntable. The belt was $20. The labor was $80. I have done it before and it is literally a 3 minute job. They also we going to do a full service - whatever that means. I assumed they could clean it since it was dusty when I brought it in. When I picked it up it was covered in dust. I wish they would have kept me in the loop on thier rates. If I knew they would charge me $80 for 3-5 minutes I would have gladly purchased the belt from them and replaced it myself. I have spent a lot of money here in the past but as soon as I see a business take advantage of costomers because they think they are oblivious. It happens a lot in auto mechanics. Cannot be a...