Evolution Sports — Local services in Redlands

Please, whatever you do, do not purchase from this store. They are thieves and basically stole all my 10 year old sons birthday money. Currently in process of disputing charge with credit company. My brother went in with my son and purchased an airsoft pistol for his birthday. They were quick to sell, unknowledgable and rude. When they got home, the $150 pistol would not fire. As I arrive home from work, my son is distraught as he spent all his saved birthday money on a broken pistol and equipment. I tell him it will be ok and took it back to the store the very next morning. When we arrived, the salesman whom stated he was management took the pistol to the back and messed with it for 20 minutes and claimed he had fixed a BROKEN gun we purchased the night before. OK, my response was we still would like an exchange to ensure this gun is fully functional when I take my son #airsofting later that day. This salesperson refused to exchange the BROKEN product he sold a 10 year old due to it being used. Used? How was it used when you claim to have just fixed an inoperable pistol you sold the night before? So I took my business elsewhere, and upon arrival to the new shop I had multiple people take a look at the pistol my son bought from evolution the night before. Here was the conclusion, evolution sold us a very used product and claimed it was new. Even worse, when they took the gun apart, the two pieces didnt even line up which is why the gun was malfunctioning. It was two different parts of a gun! If the gun was a display model, which it very visibly looked to be, by law evolution sports needed to verify this before transacting. The wear on this gun was not from shooting off one clip, this was months worth of wear. And I have proof! So, so shady, and to do this to a 10 year old! Evolution refused to exchange a broken gun due to it being used, when THEY sold used broken product! To a 10 year old! Just extremely bad business guys, I will warn...

Update 4/2/2022

I have no idea what is up with the staff at this store. I came in today looking for some ammo and magazines since the gun show was cancelled. The employees were normal at first with decent customer service. After asking a few questions for the magazines I wanted he pointed out the location of magazines which were out of view from were he was standing. He must have thought I had left when I bent down out of his sight to look at the mags.

At this point he started mimicking my questions and mocking me to his other employees, stating word for word what I had just asked him. At this point I stood up looked at him said okay dropped the mags I was going to purchase and left.

There was no other customer in the store when I arrived and no others when I left. You do not have to wonder why this store is empty with customer service like that.

I will not be going back to that store ever again and I highly recommend no one ever give this store any business.

I stand by my original review and say this store only gets business when there is no other option. With Turners and other gun stores around there is no reason to go this store with their terrible customer service.

As a veteran I am terribly disappointed by this veteran owned business.

Update

Came back the following day and met the Saturday crew. They were very nice, informative and professional. The individual I met last time was not present and I purchased firearm. Will come back.

Very rude to customers asking basic questions. I am convinced the only reason they have anything in stock is because of their terrible...

I've been a customer of Evo since 2004 after getting into paintball. Taylor and Dan immediately earned my business with honest, real customer service. They took the time to listen to all of my questions, and answer each thoroughly.

After returning a few times, they remembered my name before I knew theirs, and would steer me towards products that fit my involvement in the hobby, and more importantly, away from those that didn't, even more expensive ones. Bam. They had my business.

Since then, I've gone through them for equipment & help with airsoft, RC planes, and firearms, and they're always spot on, because they are IN the hobbies they promote, and they don't sell things they don't find value in.

The store is always clean (even the bathroom) and immaculately merchandised. In every instance I've ever overheard, Dan and Taylor both treat their customers and employees with dignity and respect. I've taken the time to observe several instances when a customer enters the shop for the first time, new to a hobby, and needs help. Dan and Taylor ask questions, listen to answers, and use noob-friendly language.

Highly recommended, because I've never found a hobby store within 100 miles that even comes close in quality of...