County of San Mateo - Assessor-County Clerk-Recorder's-Elections office — Local services in Redwood City

I went in and I had an appointment, they all were standing around chatting while people were waiting. When I finally got called, the guy who helped me was still chatting with another woman she was telling him "let me take a pic of u so I could show her" apparently she was playing cupid, all while I'm literally at the window. When I got the help, he was so loud yelling out all of my personal information and telling me what I did wrong. I was told over the phone I had to get the papers notarized and 4 copies, which I did. Only for him to toss them and tell me I didn't need 4 copies. Then he said the person who told me that don't know the work. I could go on about what was wrong and how unprofessional...

Very quiet office with manny nice employees. The actual process is flawed in some respects. I feel like they use their government power to force their will on the public unreasonably.

We ordered a birth certificate online, which arrived damaged. I drove in due to time constraints to get a new copy. They wouldn’t even consider not charging despite the obvious recent order. I can’t think of a scenario where people are hoarding extra copies of birth certificates. The principal is that any reasonable person would have honored the recent transaction.

I was disappointed given how fancy and well funded everything in the government...

San Mateo County Public offices are a disgrace to humanity. There is limited accessibility and ableist behavior is rampant.

If your disabled stay far far away. The local construction and mitigated sidewalks do not accommodate those with ANY disability. Not to mention there’s no handicap parking access for more than 2 full city blocks!

Shame on you San Mateo County, you should lead by example, not degrade the population you should be protecting...