Banter by Piercing Pagoda — Local services in Richmond Heights

I have to say, this was one of the most awful customer service experiences I’ve ever had. The girl at the counter tried her best to help me, but she was alarmingly unaware of any information regarding nose piercings- the company didn’t even seem to provide a guide or any kind of training to her, she was going off of complete personal knowledge. She also informed me that if I wanted to exchange my nose ring to another, I could purchase an add on plan, which I did. I was trying on my second nose ring (I was uncertain of what style I wanted) and was having some difficulty putting in the second ring, being that I had no guidance from the attendants. I expressed that if I wasn’t able to get this one in, I would use my exchange plan to replace it. The second attendant at the store (who was unaware that I purchased the plans) rudely accused me of damaging the store products and threatened that I would not be allowed to choose another ring. The original store attendant then timidly informed her that I purchased the exchange plan, to which the second store attendant said, “oh I didn’t know, I have to tell anyone.” She didn’t even apologize. What a disappointing experience, from so many perspectives. I feel quite sad to have given the business any of my money....

the store manager was atrocious. i will NEVER SHOP here again. Nida Aslam is very unprofessional and refuses customer service. i stood and waited while she wasn’t even there for some time and when she didn’t come back i decided to finish my other shopping. When i came back she was on her phone and i couldn’t get her attention. I rounded the corner to come to the other side of the booth and actually startled her because she was so nose deep in her phone. I then informed her i wanted to return a nose ring which in the policy in my receipt says can be done. She refused and i was confused seeing as i am within my 30 day window and purchased protection the jewelry and again it is not written on my receipt that Body jewelry is not refundable and only exchangeable. her response what “i don’t care. I said you can’t do it” but if the policy states otherwise i’m not inclined to believe differently. i’ve used piercing pagoda for years and have had no issues. She refused to give me any kind of corporate number telling me that “she isn’t scared of me” and then refused to continue talking to me, as if i was threatening her? very very disappointing. customer service isn’t lost on me, but you...

We went into the mall to get a pair of earrings for my daughter. We stopped at a jewelry store but they didn't have what we were looking for. We then arrived to this establishment a few moments later and was greeted my Jordan upon arrival. My daughter and I let her know what we were looking for and what price range we wanted to stay in. We didn't feel rushed but was able to find the perfect set of earrings within 5 minutes. Thank you for making this a smooth and enjoyable experience right before...