H&M — Local services in Richmond Heights

Hi just want to say something from my bad experience was shopping here,,

When i just got first come in, no one’s greeting me… but the other customer come in they greeting because they are american? and im not? Its kinda rasist to me but not this point , im no worries about this.

after i selection the shirt etc, some staff just always follow me every single time i go, made me feel uncomfortable…

I know i try some shirt etc took long time, but the end of that i bought that!!

when i just pay all items that i bring , they whispered each other that he/she talking bad to me , when i already paid, he give me a broken/hole bag , that is totally cannot acceptable!!! I ask them to change it, they said dont have the another, what kind of h&m doesn’t t have more paper bag??? He do it on purpose to made me feel bad!

I keep paid that said thanks and left, but here i go, GOOD PLACE but BAD SERVICE

His name is ANIEL as i remember (have an afro hair).

thank you! I dont want to come...

On a busy Sunday there were zero employees on the sales floor. I walked around for 10 minutes without any engagement. I even walked into the fitting room to look for an employee to help me find a shirt in an alternate size, and she locked wyes with me from the mirror in the fitting room and ignored me. I had to grab someone leaving the backroom to help me and even then, he was not happy to help in any manner. As I waited for hide to return to let me know if the shirt was in stock, I noticed a mass amount of employees exiting the back room. Again, zero engagement, even as I lock eyes and smile. They all grouped in the fitting room. Again, no one on the actual sales floor.

I understand this is a “big box” retailer of sorts, but the complete lack of customer service...

Love the overall dress that I got HOWEVER I also loved a vampire shirt that was on a mannequin which was the last one, and even though the girl specifically told me she was in the process of changing the mannequin outfits she would not give it to me? Said I had to wait 40 minutes for her to do all the other ones first instead of taking the freaking shirt off and leaving it shirtless for maybe 15 minutes so I COULD PAY MONEY FOR IT? I asked another emplyee of she was serious (I run a buisiness I KNOW making revenue would come before something as insignificant as a breif moment in time without advertising a shirt they no longer carry) If anyone important at that store ever reads this maybe train your employees on making a sale before you put them out on a...