Express — Local services in Richmond Heights

The worst experience I have ever had in any store. I went into express today to return some items that I ordered online that did not fit right. I didn't realize that the company had changed their policy to an incredibly strict and unforgiving exchange/refund policy. That is fine but the associate that I worked with was the most rude abrasive and hostile individual I've ever dealt with in customer service. I work in a customer service industry myself and I always try to greet people with kindness and understanding that policy is not their fault. However, the associate's attitude was completely uncalled for. It was like she was trying to fight me from the minute I walked in. It's a shame because I've been shopping there for a very long time and at this point I have no desire to...

Terrible experience. We had to hunt down a salesperson. My husband finally found an older woman with colored hair. He asked her for help finding and fitting our son for a suit. She said we don't do that here and walked away. My husband doesn't normally get mad, but he walked over and said I won't be spending a dime here and said she was incredibly rude to him. Really? What is your job if you don't help people find proper fit and style? We left and thankfully found a wonderful salesman at Macy's. Fully fitted...and $600 worth of merchandise...and very happy! Will never step foot in Express at Galleria again. You should head over to the suit department at Macy's to hire someone that understands good...

I had a really wonderful and positive experience here today. I went in to pick up an online order. Nothing big, just one pair of jeans. I still get pretty anxious when I go into womens clothing stores alone. I gave the cashier my information and with no hesitation asked if I needed to try them on before I left. I was blown away! She pointed me toward the dressing rooms and said she would have my bag and receipt for me when I finished. I really wish I had gotten her name as I would love to give her a shout out. I don't think she realized just how much brighter she made my day. I was so happy I even bought some socks and a pair of tights as well. I will most definitely be doing more...