Moritz Reusch Jewelry Inc — Local services in Richmond Heights

My wife and I got married in June, and I used Moritz Reusch for all the jewelry needs from the engagement ring to the bands and finally buying a necklace for her wedding gift. I made an appointment beforehand to meet with John, and he made the entire process extremely comfortable. We actually spoke for about two hours so he could just get to know me and my future wife, and he made recommendations based upon the conversation we were having. I did visit two other jewelers, and even though some of the other rings were cheaper, I went back to John and Moritz Reusch to get the most out of the money I wanted to spend (he never pressured me to extend my budget and all his recommendations were below what I told him I wanted to pay), and the customer service was phenomenal. As mentioned, everything went so well initially that we went back for our bands, and I bought my wife's wedding present from them as well. I will continue going to Moritz Reusch for any jewelry needs I have, and I would highly recommend them to anyone looking...

tl;dr - amazing customer service, if you don't see what you're looking for, just ask.

My fiance and I went here in search of an engagement ring. We were immediately comfortable with the business, but didn't find a ring we loved. We ended up getting a ring at a big box store -- and returning it in the first 30 days due to nightmarish customer service. We went back to Moritz-Reusch and told them what we were looking for. While they did not have exactly what we wanted in store, our jeweler was able to customize an existing piece so that I had exactly what I wanted. This was a bit of a lengthy process, but our jeweler kept us updated the entire time. The icing on the cake: I ended up with a much nicer ring than the one from the big box store, and they were able to stay...

My husband and I have been with MORITZIREUSCH for more than thirty five years. I recently wanted to have my engagement ring reset. I was looking for a classic sophisticated design. When meeting with John he showed us a number of designs that fit the bill. Then he said, “I saw this setting and thought you would like it, it’s brand new. I wasn’t sure what was coming but when John showed it to us, it took my breath away, it was perfect. When we picked it up it was even more spectacular. Thank you. The quality of the ring has a noticeable difference from others. The service by John and the entire staff is far above expectations and has been for 35 years. Would highly recommend to all. You will receive personalized service and enjoy the...