Broadway Market Place — Local services in Richmond

Omar, I have frequented your store for about 6 years now. My husband and I have a very good rapport with your employees. I have an ESA dog. I have brought him into your store on many occasions. I always carry him while we are in your store. Today, I came in… carrying him… to purchase cigarettes and soap. I was confronted by one of your employees… that I needed a card to prove my service animal… and proceeded to tell me to leave out of your store, immediately. I can’t say that I would not enter your store again unless you address this issue… But, I am inclined to do so. Customer Service and Rapport is essential to running a...

Friendly owners. My boyfriend was looking for a certain type of cord one day and the man gave him one of his own because he had an extra.

I also LOVE how responsive they are when you message them on Google. I was too lazy on a freezing Saturday morning to walk the 1.5 blocks to check if they had half and half, so I messaged them and got a response in just a couple minutes. They were out of stock, but sent me a couple other options....

This is a family business and when I walk in they always address you and then proceed to have my brand of cigarettes waiting for me on the counter. If there is something you want and it is not on the shelf they will take the time to check in the store room to see if they might have it . Not many stores care enough to go that extra mile! I highly recommend this store and...