Three Bears Gift Shop — Local services in Richmond

I purchased shoes and almost immediately they hurt my feet, once I noticed this I took the shoes off. Absolutely no wear or tear on the shoes. When I tried to return them the next day day they said they don’t take returns because I wore the shoes and they (not me) threw away the box. Their own receipt says they take returns in 5 days. No signs or anything in writing that says they don’t take returns of shoes. Nothing was stated to me about no returns or that I needed the box. They could not point to a single thing in the store that states this. Every shoe store I have gone to makes it clear what their return policy is and allows you to return shoes provided they have not been worn outside or are scuffed. 20 yrs ago I returned sneakers for a similar reason was able to return them no questions asked. Buyer be ware. They don’t back their...

Have been going in here for years, they have some nice workers and some that are very unpleasant people to be doing a customer service job. Purchased two Hoodies on Friday, also had a bottle of pepsi on the counter, the cashier did the goodies then announced to me, she forgot the drank and I can't put it on the same care I just made a $85.00 dollar purchase on. Now it was her mistake but she rudely acted as if it were my fault she did not do her...

With the virus at large and social distancing in effect... I wanted to send a special "get well" basket to my grandmother. The sale reps were so patient and helpful with getting this basket prepared. And I was surprised because it was 40 mins before close, but it didn't seem to bother them. They got the gift basket ready and sent within 20 minutes. Very happy with the outstanding...