Mbellish Salon & Spa — Local services in Ringgold

This was the worst hair salon experience I’ve ever had.

I made an appointment with Kaley James for a color correction. I had highlights done a couple of weeks prior, but they were way too brassy for my liking. I asked for a lived-in blonde, I just wanted to keep a few babylights on the top of my head and still be able to see my natural color underneath.

She told me she would need to add more highlights to remove the warm tones. That sounded strange to me, especially since the reference picture I showed her was much darker than how my hair initially was, but I trusted her.

She mentioned that my hair was compromised, but didn’t say she wouldn’t be able to fix it, she just dove right in.

She placed a lot of foils in my hair and asked if I wanted a money piece. I said yes, but specifically asked for it to be very thin.

When she started blow-drying my hair, I could already see how yellow it was, even worse than when I came in. I tried not to panic and immediately brought it up, showing her the inspiration picture again, just in case she had forgotten.

She told me the yellow parts were from the previous highlights and that she wouldn’t be able to fix them. I started to panic and asked if there was anything we could do. I suggested a heavy root tap because I really didn’t want to leave looking like that.

She did the root tap but didn’t leave any strands out, so it literally looked like I hadn’t retouched my roots in months. On top of that, the money piece was super thick and stark white, it didn’t even match the rest of my hair.

I was nearly in tears. I asked if there was anything else we could try, like adding some babylights on top of the root tap to break up how dark and uneven it looked, but she said no, she didn’t want to apply any more chemicals to my hair.

I begged her to at least soften the white, chunky money piece because I was embarrassed to leave the salon like that. She agreed, reluctantly. That helped a little, but overall, my hair looked nothing like the picture I had shown her and was in worse shape than before the color correction attempt.

She then took me to the front desk and still charged me $200 for the service, which is especially hard on me since I’ll now have to pay someone else to fix it.

Had she told me from the start that she couldn’t fix it, I never would have let her touch my hair.

THEY ANSWER MY REVIEW BELOW SHOWING NO ACCOUNTABILITY ONCE AGAIN, SO THIS IS MY RESPONSE:

Yes, my request was to blend my hair with the extensions, which did not mean bleaching my entire head and then not even using a toner, leaving it completely yellow. When I realized she was done and was going to let me leave the salon like that, I stopped her and showed her the inspiration picture, which was a much darker tone and did not require any more bleach. At no point did she say she couldn’t do what I asked for from the beginning. If she wasn’t confident enough or didn’t know what to do, I do not wish to be anyone’s guinea pig and spend hundreds of dollars in the process. Your salon clearly does not take any accountability for professionals who shouldn’t even have a license if they can’t listen to the client in the first place. I won’t be returning, as I have already found someone else who fixed my hair, even though it was “compromised”, and now it looks perfect because she took the time to listen to my requests. The way you run your business is irresponsible, and you should not be covering for someone who clearly does not know what...

I went in for a root touch up. I typically do not care too much about my hair, but my youngest was graduating High School and I wanted my greys covered. I asked for my roots to match the rest of my hair. The beautician looked and said, "your natural color is a medium brown with a slight tint of red and some blonde highlights". I told her yes but that I was okay not doing the blonde as I just wanted a quick root touch up. During shampooing she recommended toner to help even it out saying it would look weird without it. I was a little curious how it would look as I was color matching. My hair is black and I look horrible. Also root touch up cost $95 then the toner was $15. I don't usually do my hair so maybe the root touch up cost a bit because I let my roots get long. Either way to pay that much and be this upset. I know I don't give hair places a lot of business, so it's not a huge loss, but I will not come back. Currently researching if black hair can be turned brown with a tinit of red and blonde highlights, so I don't have to look like this anymore. Nothing against black hair it is gorgeous on...

I have been to Kaley twice. She did a great job on my hair. Blond highlights both times. Happy with results.

I'm not a fan of spending so much for highlights... but the quality is consistently good.

Last visit Nov 11 I left my YETI behind Kaley EVEN brought it to the receptionists... alas... I STILL left it. I know... 100% my problem. SSDD

I work night shift- 1st day off was Sunday. Drove to get it but they were closed.

Today, off again, I called before driving out... and now it is gone.

They are going to call if it "turns up". My name was on it and it was at the front desk.

I dont have many nice things... im pretty thrifty... so donating my YETI to a bougie salon... is not cool.

Being told "it isnt here now... sorry". "Idk where it went... oh well... sorry. It had you name on it but after a week... oh well". Finders keepers I guess... Merry Christmas to a stranger.

Sours my desire to...