Purple - Mountain View Village — Local services in Riverton

Bought a purple mattress in January. Was not told about any restock fees if we decided to return the mattress. The mattress was extremely comfortable, but apparently too comfortable, because it gave me chronic back pain. I was on oxy, going to the chiropractor and physical therapist three times a week each, icing, using a tens unit, Chirp wheel, doing back exercises at the gym, three rounds of PRP blood platelet injections, and it didn't put a dent in the pain. Realized it was because of the mattress, so we took the mattress back.

Then they surprised us with a $250 "transportation charge". "It's not a restock fee" they said. Liars! So shady! Tried to fight this for months but they wouldn't yield. But they did for other people so I am not sure why they waived the fee for some but not for me.

We ended up going to a different retailer in the area that offered a truly free return if we decided to return our mattress. They also sell Purple beds there but we went with Tempur (one of the firm beds they offer). Instantly, overnight, my back pain was gone. Guess I just needed a firm mattress! I still can't believe that a mattress made 100% more difference than chiropractic and physical therapy and all that other stuff combined.

I would never buy a Purple mattress directly from Purple. It was one of the worst customer service experiences I've ever had. If you insist on trying out a Purple mattress, buy from ANYWHERE ELSE.

I will say that we still kept the pillows because they are incredibly comfortable. But again, don't buy from Purple directly because they make you ship your returns back to Georgia (we took back the sheets we bought, too). And they don't pay for that shipping. They offer thin pillows for stomach sleepers and thicker pillows for everyone other type of sleeper. You REALLY gotta try one of their pillows (from a more reasonable retailer)! COLORADO...

I recently had the pleasure of shopping at the Purple Store and was fortunate enough to have Jay as my sales associate. From the moment I walked in the door, Jay's positive energy and warm smile immediately made me feel welcome.

Jay's customer service skills are truly unparalleled. He took the time to listen to my needs and offered insightful recommendations for products that would fit those needs. He was knowledgeable about the products in the store and provided detailed explanations for each item, making it easy for me to make an informed decision. Jay was patient with me as I asked several questions and even went as far as to show me how certain products worked.

I was thoroughly impressed by Jay's attention to detail. He noticed that I was looking for a specific item and offered to check if it was in stock. When he discovered that it wasn't available in the store, he took the initiative to check online and found that it was available for delivery. He quickly placed the order for me and made sure that I was satisfied with the process.

Jay's positive attitude and genuine interest in helping me was a refreshing change from the typical shopping experience. He made my shopping trip enjoyable and stress-free. I appreciate his friendly demeanor and the way he made me feel like a valued customer.

I cannot recommend Jay and the Purple Store enough. Jay's excellent customer service, attention to detail, and knowledge of the products made my shopping experience truly memorable. If you are in the market for quality products and exceptional customer service, look no further than the Purple Store and ask for Jay. He will go above and beyond to make sure that your shopping experience...

My husband and I recently visited the Purple Mattress store, and our experience was nothing short of exceptional, thanks to the outstanding customer service provided by Alexis. Despite already being proud owners of a Purple mattress, we decided to explore potentially getting another purple mattress, and Alexis went above and beyond to assist us.

Alexis demonstrated an unparalleled level of patience and expertise as we navigated through various mattress options. Her dedication to ensuring we found the perfect fit for our needs was evident as she spent nearly two hours (we couldn’t make up our minds lol) guiding us through the selection process. What stood out the most was her non-pushy approach; Alexis genuinely cared about our satisfaction rather than just making a sale.

In an industry where customer service can make all the difference, Alexis is a shining example of excellence. Her friendly demeanor, product knowledge, and commitment to customer satisfaction truly set her apart. If all employees followed Alexis's lead, shopping experiences would undoubtedly be elevated to new heights. Kudos to Purple Mattress for having such an outstanding employee—we left the store with smiles on our faces and a reaffirmed appreciation for the brand. Highly...