DICK'S Sporting Goods — Local services in Rochester Hills

Have you ever had a store tell you that you owe them money when you're trying to exchange a sweatshirt for the same exact sweatshirt just in a smaller size when you have your receipt and it still has the tags on it not even 24 hrs after you bought it? I purchased the Nike sweatshirt on January 11th realized it was too big.I went back on the 12th, not even 24 hours later, told the girl the situation.She then proceeded to tell me.I owed her seven dollars and ten cents to do the exchange. Um what?? Why would I owe you money to do an even exchange?They are the same price.I just need a smaller size.She could not give me an answer.Just kept telling me that I had to pay. I told her to get her manager which apparently was the young kid next to her who looked at the screen and then asked me for money as well. He just kept talking in circles saying you used your Dick's rewards.OK, and I'm trying to get the same exact thing.In a smaller size, it is not any more.It is not any less.It is the same price. I was at the register for nearly 15 minutes.And he said that he would just keep discounting it.In the end I had to pay a penny before they would give me the sweatshirt. I will never go back to the store.I have shopped at Dick's for years and have exchanged items and never asked for money to do so.I bought three items that day that totalled over $500. If you're going to hire children make sure they are capable of talking to the public. I will never go back. Not to mention all the people that were held up in line behind me.Listening to this saying how absolutely ridiculous that is. There are plenty of sports stores out...

I took my GT Avalanche mountain bike up here to have some work done cause I bought it there 8 months ago. I told them it was making a creaking or cracking noise and I thought the back brakes needed to be changed. The lady said a basic tune up will fix the creaking noise, so I had that done. I get a call a week later that my bike is ready and was told in a voice-mail that my brakes were fine. I get the bike back and $65 bucks later my bike is no different, I tired asking the guy about it but he just seemed annoyed I was asking him questions. It wasn't Jeff. Jeff sold me the bike and is a great guy. Wish I was able to talk to him about it but now I get to take it somewhere eles and spend more money. Update- Rode it about 5 miles and the derailleur that was just "adjusted" is now not shifting right and when it does it is not clicking...

I cant remember the young lady s name that helped me ...but she was awesome and super cool ... i couldn't find my size in the shoe I wanted .... she walked up to me and asked if she could help me find what I was looking for ...I told her what I needed ...she went and got a ladder from the back room and checked the upper shelves for my shoes ... she looked at every single box for my size ... she ended up sharing a little trick with me about sizes and as it turned out I was able to leave the store with a new pair of shoes... she was so sweet and kind ... im kicking myself for not being able to remember her name .... but shes at the Dicks sporting goods store in Rochester...at Rochester and Avon rds ...ill for sure go back and shop...