GameStop — Local services in Rochester

I'm actually so irate at GameStop now I had to leave a review. I've been looking forward to the Diablo 4 release for weeks. I preordered through them for the steelbook as part of their deal. Apparently buying it online made it so the physical edition shipped to my house. I called SEVERAL times to make sure this was okay. I first called 3 weeks in advance, and was told to call the week of release, which I did. I told the woman I spoke to that it was getting shipped to my house and she told me not to worry and she would take care of it, but that stock is limited and it's first come first serve. So I take release day off OF WORK to make sure that I'm there right away to get the steelbook. Which I was. There was only one other woman there walking around the store with her children. The clerk that I talked to told me "I'm sorry I only have enough steelbooks for those who purchased in store." I proceeded to tell him that I talked to his coworker last week and she said it would be taken care of. He proceeds to look at something and say that he doesn't have any notes on that and that he can't help me. Now not only do I NOT have the steelbook, my preorder says "waiting for availability" AND I can't even cancel it at the moment. I would give GameStop 0 stars if I could right now. They will never get my business again and I will not recommend them to...

Over a month ago I pre-ordered a game for my son. When I pre-ordered the game I did not get a 'pick up by when' date and I put down a five dollar deposit. I came in today to pick up said game, and I found out that apparently someone had already picked up and purchased the game under my name and there were no more in stock. Ari was very nice to refund my five dollars to me, however the pre-ordered this game for my son for Christmas and now it is not in stock anywhere in the state or online. They said they are suppose to check for ID's and my account did not say who picked it up, just the date it was picked up. This is frustrating and seems to be a bit scary if anyone can come pick up a game using your phone number if they overhear you pre-ordering a game...

Edit: the store manager personally called me about that problem I had with my blizzard balance card. He told me in to come into the store and he would resolve the issue. He was very professional, apologized, and issued me a new card. Great job!!

The shift manager could have been more professional. I asked for the store manager when trying to resolve the issue and the shift manager said they were. They said take your problem to corporate or Blizzard there is nothing I can do. When in reality they could have said that they don't have permission to fix a problem like this and only the store manager and regional manager...