Mayo Clinic — Local services in Rochester

A Life-Changing Experience at Mayo Clinic Hematology – Rochester, MN

I cannot express enough gratitude to the Mayo Clinic Hematology Department for their unwavering commitment to patient care and medical excellence. After nearly 15 years of searching for answers—undergoing countless surgeries and consultations where cancer or PTSD were always the primary concern—Mayo Clinic accomplished in just two days what no other facility in the world had been able to do. While my primary illness remains undiagnosed, their team identified the root cause of my pain within a day of thorough studies and established a treatment plan that has given me a renewed sense of direction.

The labs and diagnostic procedures were performed with an impressive level of precision and efficiency. I never waited more than an hour or two for personal test results via the Mayo Clinic Patient Portal App, which was nothing short of extraordinary. Even for more complex tests, such as MGUS exams and bone biopsies, the results were available in under 36 hours—a remarkable turnaround time compared to my past experiences.

Beyond the medical care, I was also impressed by Rochester, MN itself. The city offers an abundance of ways to explore and unwind, from rental scooters that let you travel seamlessly across town to the variety of restaurants, entertainment venues, parks, and historical sites. During my stay in March, I was fortunate to enjoy four days of beautiful sunshine, which I was told is quite rare for the area. I took the opportunity to visit local historical centers, Blue Earth, and even the Minnesota Department of Veterans Affairs.

While the community itself was warm and welcoming, I did notice that the general personality of the locals leaned toward the reserved side—perhaps not as receptive to high-energy, optimistic individuals as I would have expected. Regardless, this did not detract from the exceptional experience I had with Mayo Clinic and the town as a whole.

If you have been struggling for answers regarding your health and feel like you’ve been stuck in a cycle of uncertainty, Mayo Clinic is where you need to be. Their expertise, efficiency, and compassionate care are truly unmatched.

Thank you again to the incredible team at Mayo Clinic Hematology for providing me with the clarity and direction I’ve sought for so long. Your work is nothing short of life-changing.

EDIT: Upon returning home APR2024, I was scheduled for a full and total hip arthroplasty after multiple appointments and follow-ups. However, two weeks before surgery, the local surgeon lost his contract at the hospital, and my procedure was canceled. Instead of ensuring continuity of care, they suggested I follow the surgeon to his own upcoming private clinic, claiming he had a “thorough understanding” of my case. Reality check—he didn’t. He spent less than five minutes with me, misgendered me in front of my wife, and demonstrated no actual knowledge of my condition.

Now, over a year later and new medical facility name, the doctor still doesn’t know my case, but he knows I have Tricare and that it’ll pay. Instead of receiving the hip arthroplasty I desperately need for my collapsed hip, fractures, subchondral fracture, osteonecrosis, and severe rheumatoid arthritis, what’s the local solution? Hire a “friend” to push an electric shock transmitter for my spine instead.

This is why people lose faith in healthcare. I refuse to waste community resources on unnecessary procedures that do nothing to fix the problem. At this point, I’ll just shut up and suffer, because clearly, no one locally gives a damn.

That being said, Mayo Clinic is truly unmatched in expertise, efficiency, and integrity. If you have a complex medical condition that has left you searching for answers, go to Mayo. They will treat you with respect, urgency, and professionalism—qualities that, unfortunately, my local healthcare system severely lacks.

Thank you again to the amazing team at Mayo Clinic Hematology for giving me clarity and direction, even if the road ahead is still an...

UPDATE - 10/ 18. SINCE YOU DECIDED YOU WERE NOT GOING TO HELP HER, JUST THOUGHT YOU SHOULD KNOW SHE PASSED 2 DAYS AGO. THANKS FOR NOTHING.

So my wife has a rare Cooper deficiency. We have went to doctor after doctor with no luck in finding a cause or a way to relieve some of her symptoms. People kept suggesting we go to the Mayo Clinic even though we are over 8 hours away. So we called and got an appointment for a preliminary call.

We talked to them on August 15th at 10am. They gave us a link to their Neurology Department to fill out all their relative questions and was advised that we would hear something in 7-10 business days. The form asked about symptoms, tests that have been done and other medical questions. After filling out the form we patiently waited. The Mayo Clinic is supposed to be the best.

After the elapsed time had expired and still hadn't heard anything, I contacted the central scheduling to find out what is going on. They were very helpful in getting her Mayo Clinic ID number and waited on hold with us to wait for 5 plus minutes for the Department to answer. So once we got on with the receptionist of that department we provided the identifiers. They proceeded to tell us that they were not going to accept her case and to work with our primary physicians.

Now here is what really upsets me. In the questionnaire we put in all the different physicians we have seen already about this issue and some of them even suggested contacting the Mayo Clinic because they were unable to assist us. So one admit you don't know how to help either If I would not have tracked down their number and sat on hold would we have ever heard back from them.

They also have us a link to their portal and I filled it out and went into it l. I went into every test results, notes and messages. Not one bit of information is in anything. Like the record was never even touched.

So now we get to continue our journey with no answers and no one being...

My experience at Mayo Clinic has truly been one of the most exceptional and reassuring healthcare experiences I’ve ever had. From the moment I arrived, I could immediately feel the difference. Everything was organized, smooth, and built around patient comfort and care. Every staff member—from the reception to the nurses to the physicians—showed professionalism, warmth, and a genuine desire to help.

Mayo Clinic doesn’t just provide treatment—it provides a complete, world-class healthcare experience. The level of detail in the diagnosis, the clarity in communication, and the respectful way in which every step is explained to the patient makes you feel safe and seen. The doctors are incredibly knowledgeable and experienced, yet they remain humble, kind, and truly listen. The nursing and administrative staff were also outstanding—always smiling, always ready to help, and quick to respond to any need or concern.

As for the Liver Department, I have nothing but praise. The entire team was not only highly skilled, but also incredibly compassionate and welcoming. Their kindness made a difficult journey feel lighter. They were attentive to every detail of my condition, constantly checking in on me, and making sure I was both informed and comfortable at all times. It honestly felt like being surrounded by family members who cared deeply about my well-being.

What makes Mayo Clinic so special is not just its advanced medical capabilities, but the atmosphere of care and humanity that fills every corner of the place. You’re never treated like just a case number—you’re treated like a human being who matters.

To every doctor, nurse, technician, and staff member who supported me on this journey—thank you from the bottom of my heart. You made a real difference in my life, and I will always be grateful for the care and respect...