Batteries Plus — Local services in Rockford Township

I hate leaving less than a five star review on this because I’ve referred a lot of people off of social media to come check this place out plus I used to really like coming here but the last few trips I’ve had in there I have been very disappointed. I literally have a business account there and anytime if I have issues with a battery that is old I never try to charge it I always try to buy new and stay on top of things. I have a battery that’s less than a-year-old I keep having issues with it going dead. I understand warranting things are kind of a pain but in my line of work if makes the customer happy and even if there wrong it at least proves a point so we could move on to the next thing. My fiancé literally has been stranded twice now and I’ve had to jump the battery every time to get the car to come back on. Then charge the battery three times plus also had a mechanic look at the car thoroughly and nothing they said is wrong with it and when I come there and just ask can you please switch out this battery so I can make sure that there’s not a issue with it to move further to see if there is something else wrong with my car why is it such a issue to do that. I literally explained that the battery is going to have a charge because I had to charge the battery last night so she could drive the car to work and I go to her work and pull the battery out to bring it to you guys and you tell me it’s good which I understand it would say that because I’ve already had to charge it so she could take the vehicle to work. So instead of exchanging out batteries and now losing a customer they tell me it’s not the battery you might want to find a new mechanic! That is just ridiculous what are warrantees for and what type of customer service is that in the...

Went in for a simple battery replacement on my watch. An older man working there took the watch to start the replacement. After about 5 minutes he came from the back of the store where he was working and told me he was having difficulty with the replacement for some reason. I found this a little odd because it had been replaced at the same location before within minutes and no problems. He returned to the back of the store and after maybe 5 more minutes he finally got the battery replaced and the digital display was working again. I paid and went home thinking it was working. Got home and saw that the two lower buttons on the watch no longer worked and were locked into place. They no longer clicked and the watch is essentially useless now. The time cannot be changed. I took the watch back thinking it might be an easy fix and the same older man who broke it was working and tried to fix it. No luck with that. Now I paid for a replacement battery and got a broken watch for it. I would advise against going to this location for a battery replacement if you...

Purchased platinum AGM Marine & RV Duracell for my pontoon, paying the extra $ and thinking I was getting a quality battery. Well, I have gone through 2 replacements, each lasting less than a year. I take good care of my batteries, removing them from the watercraft when not in use & connecting them to a trickle charger - these are HORRIBLE quality batteries! Furthermore, management is telling me they will not warranty the battery because they’re considering this user neglect but they cannot tell me what I should have done differently to prevent my supposed neglectful act. I would avoid all 3 Rockford area locations at all costs and I would stay away from Duracell marine products as they’re the only batteries I’ve had problems with in decades of boating. I now have an Everlast Walmart battery that cost me under $100 which I know I’ll be much happier with - should have never made an effort to...