Xpert Complete Auto Care — Local services in Rockford Township

We can I start , I tend not to write review on most places , but this auto shop just blew me away ! My first experience with " Xpert Complete Auto Care" was in 2018 when i owned a BMW X6 hybrid that needed an oil change , my first impression as i drove pass was how new the place looked . As i peeked inside i notice all the equipment was relatively new but was most shocking and amazing was how extremely clean the place was , didnt think an auto shop could be that clean ever lol . They had a very nice waiting area . As they were finishing up the oil change i mention how this battery Voltage light would come on here and there and how at O'reilys they could figure it out why . Well they had one of there techs check it out and was able to find out that portion of the battery needed some work and since its bmw hybrid battery i had to take it to BMW service center , they literally told me that if i would have waited longer a 1500 job was going to turn into a 5,000+ job! they literally saved me so much money and knew there stuff. i started talking my mom,dad, and sisters vehicles there . Never had a bad experience , always fast , clean job, friendly and the price is fair .The real reason why i also wrote a review now ;last weekend again they did there magic ! i went in for an oil change and brakes on my BMW 328i Convertible and mention how i was starting to feel the bumps real bad , they took a look and SHOWED me how wore down my shocks were . They closed early that day but started on the job and ended up staying and extra hour + to get me back on the road that same day !!!! There super hard working, humble , knowledgeable , and good hearted people . If your looking for a job to get done and dont get scammed , this...

I've been coming here for 2 maybe 3 years. They did a wonderful job on our first mini van. So we brought back the Cadillac, a Ford Econoline, (I want to say another vehicle too but can't remember). Now I've brought some vehicles over to get an estimate done on what it would cost to fix it. And most of the time i bring the vehicle back at a later date. And if I don't, well it's because I don't have it anymore. So I took a star away because the last visit I asked if they could tell me how much it'd cost to fix my new mini van exhaust. It had a small hole somewhere and a leak. He told tme the price of the leak, knew it off hand. But the exhaust he wasnt wanting to look at it because ive brought vehicles in and not get them fixed. BUT I remind you ive brought at least 3 if not 4 to him and paid him for the wonderful job. So when I was being told, I needed to have the money to get an estimate but not getting a price range of what that money needed to be to being it back to get that estimate, was becoming frustrated. So I finally said OK even though it wasn't making sense. I sat in my car, made a phone call. And was about to pull off (and never come back) he came out and said he'd look at it. I got my price. Happy with it and now to get it back and fixed. I'll continue to go back as long as the work is good and the consumer service is good. If you have free estimates you can't send someone off because they don't have the money that day for a fix. Especially when they keep coming back. (Also tells friends...

So I entered the building through what anyone was to believe was the front , So there I stand waiting for two gentlemen to finish their conversation eventually one came closer and grunted 'can I help you' in very broken English , I replied I'd like a quote , I was informed with much gestipulation and grunts that man in office did that , well O.K .So I said twice can I go this way or do I walk around the building , more pointing , I was getting bored so off I went to this totally blacked out office in corner , no sooner than I touched the door this irate little man cin a cap came over and said 'yes' I replied I'd like a quote please . Not from me after you enter my building like that (pretty sure its a rental' and off he went - you don't enter a kitchen from the bathroom and you don't leave a kitchen through a toilet , common sense really Napoleon said . It was as if he were auditioning for a part in a bad Sesame street filf...