Taco Bell — Restaurant in Rockford Township

I don’t usually write reviews but I wish I could rate this location zero ….not only because of their consistent mistakes and errors but also because they don’t even try to do their jobs or give you what your order…The biggest thing that gets to me is that the staff here is absolutely atrocious. they do not know how to treat people let alone maintain positive customer service. Specifically this one younger Latino looking girl I think who constantly snaps at people and will treat you like dirt. She has lied to me before telling me that my order isn’t in the system when another employee confirmed that it was simply because she didn’t feel like making it. and there are times where I’ve stood there at the counter and been forced to increasingly raise my voice to the point where I almost have to yell “EXCUSE ME” seven times before she will come over and just stare at me until I ask her whatever I need help with. I don’t understand how she is still working there I’ve heard her scream at other customers who are being incredibly patient and kind to her … does not seem like this location has management at all… i’ve gotten so many complaints from DoorDash customers that I’ve delivered to after picking up orders from this location because they’re always messing up. They’re also always out of ingredients and will make no substitutions and will offer no solutions that girl will pretty much just scream at you to cancel the order and get out. They also close early all the time which is probably more of a public service considering they shouldn’t be open to begin with if that’s how they run their establishment. Just to end on a positive note the Taco Bell on state street is amazing and the staff are high energy and actually care about the customers and they never...

EDIT: Different day gave them another chance. Waited for almost an hour to get through the drive thru. Each car moved forward about every 10-15mins and the line was almost all the way out to the street.

Placed a mobile order late tonight. Despite no one else being in the drive-thru, it took several minutes of waiting before our order was taken. We told them we had a mobile order to pick up. We're then told to go to the window.

We get to the window and we're handed the 1 drink on our order and continue to wait. Too much time goes by before the person opens the window and apologizes for the wait to say that they're waiting on fresh potatoes. We're handed some free coupons after an apology. Fine. I'm hungry and cranky, but it's whatever. I just want my food by this point.

We waited even longer and EVENTUALLY we are handed our food with another apology.

We get home and THE FREAKING NACHOS BEL GRANDE is missing. HOW DO YOU MISS THIS ITEM?! I AM LIVID BY THIS POINT!

You were not busy!!! THERE WERE LITERALLY NO PEOPLE IN THE DRIVE-THRU!! WHY DID WE WAIT SO LONG AND NOT A /SINGLE/ DAMN PERSON PUT THE NACHOS IN THE BAG!!?? IT WAS ONLY TWO POTATO TACOS. HOW DID /THAT/ BREAK YOUR ENTIRE OPERATION AT ALMOST MIDNIGHT?!?!!

I WANT MY...

Terrible workers. Had an Uber driver contact me telling me they were refusing to make my order because “someone already took the order”. How are Uber drivers coming to your location to pick up my food if my food was already picked up? Extremely unprofessional. Their food taste like sh1t anyways and was the only thing open. They’ve probably made me throw up about 4 times now anyways. I imagine they mess with my order intentionally because of their beef with UBER EATS. Might contact corporate over it because whoever is working there definitely needs fired. They’re terrible. Go to another location, avoid this one. I’ve also worked here before and know for a fact they don’t use hairnets the way they’re suppose to unless the corporate people come around. So if you want hairy sh1tty food with terrible customer service this is the place for you. Hey corporate- you might want to watch who you hire more closely. Maybe put some cameras in the work areas so you can watch them work if you need to, because they aren’t doing what you’re paying them to do. Just a...