Ann Taylor — Local services in Roseville

Extremely Disappointed – Unacceptable Customer Experience and Ongoing Refund Issue

I am appalled by my experience with Ann Taylor and feel compelled to share it to warn other customers. On April 18, 2025, I purchased an item ($39.50, item #38311888) and returned it the very next day, April 19, in perfect condition — unworn, unwashed, with tags and receipt — fully compliant with the company’s 30-day return policy.

Despite this, the store manager, Jessie C., refused to issue a refund to my original payment method, instead processing a store credit without my consent, citing her personal plans and long day as justification. I was told to call customer service, which I did, and spent 30 minutes on the phone only to be told the issue would be "escalated."

Since then, more than two months and over 10 emails later, I have still not received my refund. A few emails were answered, each time with the same vague message: “We’re looking into it.” No action. No resolution. No accountability.

This is unacceptable — not just for the amount involved, but for the utter lack of integrity and disregard for basic customer service. Ann Taylor’s return policy was clear, and I met every condition. Yet, I have been forced to chase a refund that should have taken minutes, not months.

If this is how the company treats its customers over a straightforward return, I will never shop here again — and I advise others to...

My GF and I love to shop at this store. Ann Taylor and Loft. Their customer services is awesome. I was shopping for my daughter’s clothes for her graduation. I just described to the lady what my daughter like, age and styles. She left and came back to me with a few selections and I faced time my daughter with the selections without the helped I would be in there forever. I was teasing her if she still wear the outfit if not they can go to donation. My daughter said i’m going to keep it for Souvenir mom. I think my kids’ generation can still wear my...

So incredibly rude to customers. I had several items in my hands and an employee with short brown hair asked if I wanted to get a fitting room, I said no thanks. She stomped off in a huff. When I did finally go to check out ($300 purchase by the way) she refused to say anything to me. Not. A. Word. I said thanks, have a great day and she rolled her eyes and walked away. I ended up returning my entire purchase the next day. I won’t support Ann...