Toy Shack — Local services in Roseville

My friend bought a rc with 130$ on December 26th. It was all of his Christmas money and he didn’t get any other Christmas presents. He was so happy when he bought it and the guy told us we have a 30 day warranty to exchange it. we went on a trip out to the woods for him to use it. He turned it on put in the battery and everything and started driving it around. He was messing with the controls and realized the throttle didn’t work. We live 3 hours away and couldn’t make the trip back immediately so we waited. Now it is january 23rd and we went back to the galleria and asked to exchange it. I will admit it had a bit of dirt on it but it still worked and was fine. The manager told us the warranty only went for 15 days and it was “too messed up to exchange” it was just dirt and not even a lot. We argued with him and he didn’t listen still so we left and on our way back I called and ask to speak to the manager (not knowing he was the manager) and he told me he was and then we started talking about the rc car again. Then he compared it to shoes and said if you buy shoes once you wear them you can’t return them which is untrue. Then we said if you buy a pair of shoes and there’s something wrong with them you can return them and he told us not to compare shoes with an electric moving rc car. We still never got our exchange or money back. My friend is upset it ruined his whole day. Please be aware when buying from them, they have defective merchandise and they’re too stubborn...

We visited Toy Shack a week ago and sent our son back here to complete the purchase of a Benz toy car for our granddaughter. Since my son could not transport the toy car himself, I had called in to confirm picking up of the car. A very nice gentleman had let us know that the car would be built and ready to be picked up that same night, we showed up the following evening. Will helped us upon picking up the car. Despite all the reviews we read, I must say that Will was very funny, very pleasant to work with. He’s customer oriented and very professional. He took the time to explain the instructions to us and loaded the car for us which was nearly 100lbs.

We personally think people need to give this Toy Shack more chance and understand that items in this store are not cheap, very good quality and we all know how kids get, they don’t know any better and get overly excited and want to touch and move everything. In the event the kids' tips something over or breaks something, people just walk away so we understand the signs in the store or if they must tell parents not to let the kids touch the expensive products in the store, I’m sure they have taken lost due to mishaps from customer’s children.

Thank you Will! Our granddaughter will be super excited to ride her new Benz and with weight limit of 130lbs, she’ll be riding it till she’s at...

AVOID AT ALL COSTS!!! The guy working who calls himself the owner was beyond rude. We brought our 3 kids from 6-12 in who wanted to purchase some toys and they followed the "No Touching Toys" signs everywhere but were a bit confused as what rc boat was what price and what was a good one etc. We asked for help but he was too involved in his conversation on his cell phone to give us a hand, so after 15 minutes of waiting we decided to just leave. Apparently if you need help this is how you can get him to speak to you as this lead him to yelling at my children along with my wife and myself that we are horrible because we aren't buying anything and just went it to steal his information and then buy it online. He then continued to swear at my children and wife calling us theirs because we aren't buying and that it's not fair for us to go to his store and not buy anything to just go and buy online later.

While his suggestion may end up being exactly what we do as we will never purchase from this abrasive rude man and his store ever. When telling him thank you for yelling at our children he began to swear at us. It's amazing this store is still open, as the many reviews posted here show his abrasive and rude remarks. Avoid...