Bob’s Discount Furniture and Mattress Store — Local services in Ross Township

Terrible experience, 1 star is too much. I purchased from Bob’s before a few years back and despite seeing awful reviews now, I decided to go with them for my bedroom set. Huge mistake. I ordered in December. Got it delivered in January which would be great seeing all the delays normally HOWEVER it was damaged upon delivery. I would have refused it but the guys said I had to go through Bob’s to get it taken care of. The one piece of the bed looked like they kicked in the back part of it at the manufacturer and just stapled it back together instead of replacing the backboard of it. The 2nd piece was damaged on the corner. The 3rd piece the drawer was literally falling apart. And the headboard didn’t line up. John at the store (the only helpful person so far) said they’d replace it all. 2nd delivery, they only replaced 2 of the 4 pieces. The 3rd piece that had the mangled drawer, they just replaced the drawer which was not done well. It looked like they must have cracked and scratched the piece trying to replace it and the drawer pushes all the way back, unlike the other drawers. And it’s not flush with the foot piece, there’s a gap and you can see to the floor. The headboard and foot piece have cosmetic damage which was the least of my worries at the time but now that their customer service has done nothing, I felt it’s important to mention it. So then my 3rd delivery was today, to replace the 3rd piece of the bed that they replaced the mangled drawer on and the replacement piece was damaged out of the box. The delivery guys had an issue with a broken down truck today so they actually just took the piece back rather than installing it. Probably because of the day they’d had already. So Bob’s now wants to come to my house again for the 4th time. Which I told them is not acceptable. I want them to come and take this garbage back and refund me. They told me no, they can compensate me with a gift card for a future purchase?? As if I’d EVER purchase from them again. We also ordered a mattress in January back when we thought Bob’s would get this taken care of during the 2nd delivery (HAHAHAHAHA), was given the option to pay to have it delivered in a week or just swing by the store and get it at no charge. Despite the initial issues we had, they wouldn’t waive the fee so we opted to pick it up. A week goes by, I call to ask if the mattress was in, they said it would be another 3 weeks. My bed was still a mess so what did it matter? 3 weeks go by, I stop at the store to schedule that 3rd delivery because of damages and to check in on the mattress... it’s now not coming in for another 4 weeks (March 20th). If you need a bed, I’d suggest you sleep on the floor before purchasing from Bob’s. Need a dinning room table? Stand at your kitchen counter and eat before you consider buying from Bob’s. If you have a delayed order, cancel it now so you can get your refund. Because once it’s delivered, you’re screwed. Honestly, I knew I should have gotten a sales position at Bob’s because they treat their customers like GARBAGE and refuse refunds. So at least if I worked there, my commission would be safe and never get taken away from me due to returns... because they don’t take...

NO NO NEVER AGAIN! I went into the Bob's Discount Furniture store on a Friday and was impressed to find nice furniture, low prices, and quick delivery turn around times. I had found a king size bed, along with a couch and purchased on a Friday with a delivery date set for the following Tuesday.

Bob's had told me they would text a confirmation the day before delivery to confirm a window in which my items would be delivered. I had paid an additional fee for assembly as well. My delivery window was 3:15-6:15PM.

Two males arrived who hardly spoke english and immediately mentioned they were missing half of the items to assemble both the bed and couch. They told me I should call customer service to have another delivery window set up. I was extremely frustrated thinking of how this could have even happened. They placed 4 large boxes in my apartments and left. I called and Bob's did apologize but they also mentioned that the next delivery date was not going to be until Saturday which was 5 additional days.

Friday night I received a text my delivery time was again between 3:15 and 6:15pm. Two different individuals came this time and immediately assembled the couch. They mentioned that there were no missing parts and this should have been done on the previous delivery day. They then proceeded to attempt putting the bed together when they realized they didn't have the right screws and bolts. So there I was calling the customer service number AGAIN. This time they told me the next delivery attempt would not be until 10 more business days.

I told them to call me back when they could make something else work because I HAD BEEN SLEEPING ON THE FLOOR ALREADY AN ADDITIONAL 5 DAYS. They then said they could do that upcoming Wednesday (Still 5 more additional days). I told them this would only work if I was the first delivery because I had to be to work at 10am. They promised me this.

Tuesday I receive a message my delivery window is 12:15-3:15. I lost it. I drove to my local Bob's store where the manager told me he could not make my delivery first but would aim for Thursday (the following day instead). He says he would text me that evening to confirm. At 9pm he texts that the delivery would definitely not take place on Wednesday and that he was now trying to make Friday happen.

The next day, I GET 19 MISSED PHONE CALLS at 1ish PM stating they were at the apartment for delivery. I was told this was definitely cancelled. I was at work.

I then call customer service AGAIN and they state that because I missed my window they could not come until the following Thursday (7 additional days). I finally called the regional manager who promised me for a Friday delivery.

NEEDLESS TO SAY: This entire experience was terrible. I will never ever purchase from Bob's again. I paid over 400$ in delivery fees and assembly and my bed is currently still not assembled. I have been dealing with this headache for over 3 weeks now and am about ready to rebuke charges with my credit card. NEVER GO TO...

My salesman Paul was wonderful and that was the only good part of my experience. I had my new furniture delivered two weeks ago. They sent sent a wrong piece to my sectional. Not really a big deal as I understand mistakes happen. When I immediately called to inquire about them coming to switch it out I was basically told I'm out of luck. They have no idea when they will bring me the correct piece and pick up their mistake. I understand that there are restrictions in place at this time but at the same time you need to fix your mistake. Telling me it will most likely be a month or more before you fix my issue is unacceptable. I went to store today now that they are open to request that they come pick all of it up and refund my money and they will not do that either. This business is a joke. I absolutely will never make another purchase from here again.

Update: Almost 8 weeks later and still no resolution. All I want is for them to exchange the wrong piece of the sectional for the correct one. I don't think that's too much to ask

Now almost 8 months after the initial delivery I still DO NOT have the correct furniture. No one will return my calls and I keep getting the run around. I want this furniture out of my house and I want my money back so I can go somewhere else to buy new furniture that actually can fulfill their orders and care about guest satisfaction. This place is beyond a joke and should be shut down.

Now almost 11 months after the initial delivery I finally received the correct piece. Of course, it came damaged. Please stay away from Bob's Discount Furniture. They supposedly will be picking it up in 2 weeks and refunding me but we'll see...