Gucci — Local services in Ross Township

Over the years I’ve managed to immerse myself in a bit of what the world has to offer. In each corner you can find what various regions specialize in, even here in Pittsburgh. I have a car and video games from Japan, get French pastries from a local bakery, and tried incredible wine on a trip to Greece. Have a craving for fashion? Now you don’t even need to travel across the Atlantic to Italy, only to the center of the North Hills. Gucci, the high end luxury retailer from Florence, is the newest store to open in Ross Park Mall. Occupying 5,000 square feet on the lower level, you’ll immediatly noticed its size when approaching the entrance. Small window displays give you a peek at what’s ahead, and floor-to-ceiling windows reveal an open and well lit environment. While they don’t carry everything the fashion house has to offer, they keep it simple by showing the essentials like shoes, purses, sunglasses, suitcases, fragrances, and their specialty: leather goods including belts, bags, and wallets.

Being the opening weekend it was busy with all types of shoppers who wanted a glance at the Italian designer’s only shop in the whole tristate area. I was almost immediately greeted by one of the numerous employees, all decked out in suits or some other eye catching Gucci attire. No jeans and lanyards here! He was kind enough to show me some of the wallets I was gazing at, including some of the latest styles released. Without hesitation he enthusiastically described the process they use to get the leather in such fine condition with a unique texture, very informative! I especially enjoyed the new blacked out logo model and one with a snake wrapping around the front. As your standard ‘starving artist’ I’ve never been in the market for items so beyond my budget, yet I still appreciated the chic space and product designs. I’m afraid my good old worn-in RayBans will continue to suffice for years as my favorite Italian made item, haha! I also inquired about testing samples of some of the cologne, but was told they only had the one bottle size on hand and no samples. Two others asked how I was doing throughout my visit, so don’t worry about finding adequate help here. Overall, a nice experience and worth the stop if you’re in search of the most sophisticated looks...

Worst experience maybe because of my ethnicity I wasn’t treated like a customer once I spent my money, it was like me calling because I was told my order was a one day turned into 3 the day I worked at the mall I was trying to pick up my sons first birthday outfit but needed it early bc I could understand sizing on site so I went to the Ross store just close the store at this point they don’t carry anything on hand nothing needed was in my reach and to wait for 3 days and it was supposed to be 1 day then I called Saturday morning because the clothes didn’t fit my baby I asked if I could get a smaller size i wasn’t trying to return my items I loved them but the fact they didn’t mark my package as delivered to store seem like fraud and then I sat on the phone for two weeks straight trying to get in touch with David who helped me the manager is a women well that’s what she told me called a lier and told I couldn’t return the items until she spoke with David I’m that makes no sense I wanted to get them before they sold out on line and to be talked to crazy and treat as if I stole the merchandise is absurdly unreal and this is all about how I look now it’s 15 days & I still haven’t gotten my money back and I don’t recommend any ethnic supporting the Ross park stole waste of time after I spent my money I wasn’t able to send them back because the store wasn’t helping and I place the order in store I called today and not only did I pay with a debit card now I’m being sent a check I was reordering now I Dont want any thing like this is crazy when all I wanted was to get my first child something nice for his first birthday which only happens once thanks for messing that up for me like seriously don’t buy anything in store I promise it’s the...

Less than pleased with this particular location. I have purchased several other Gucci’s from other places as well as other high end bags. I purchased a purse, but stated that the strap did not hang where I wanted it to so they offered to put in an extra hole for me. That was great. I purchased the purse and one I got home, I realized it was not going to work for the Europe trip I planned on taking it to. I called and spoke with the sales representative who sold it to me, he remembered me as we talked about my visit. I told him the situation he informed me that it would be perfectly fine for me to come out and either return or exchange the bag. Upon going to the store, he took it out of the bag and said “oh wait you have an extra hole in the strap we can’t return it or exchange it”. I said wait a minute that was why I called and asked you, and all he offered was oh sorry. He then got the manager involved and she basically said the same thing. Now mind you when I purchased it nobody said anything to me that this would void my return or I would not have purchased it. Very disappointed in the service at this store. I suppose I should have looked at the other unhappy reviews of this store prior...