hall jewelers — Local services in Ross Township

I am holding out hope but thus far I would have to rate poorly. I purchased a gold chain 22 inches for my son for Christmas. When he opened and took out of package the chain was broken. I took back and he said he can fix it. I went back 2 weeks later and it was further destroyed and he said it was a faulty product he received. I received call this week that I need to come pick a new chain for replacement. When i arrived he only had one and he tried to say it was heavier and cost more and tried to get an extra 500 dollars. I told him to show me and when he weighed it it was actually 24.9% less in weight and 2 inches shorter. He then asked me to take out an insurance on original chain and file false claim of damage and thei n buy new one. This is insurance fraud. I told him no and he now wants me to come back a 6th time on Monday. If there is not a 22 inch replacement same weight in gold, I will have to go...

Please do not buy anything from this store. Spend your money elsewhere. Bought a 2k bracelet with a warranty for christmas. Guy selling it said he handmade everything and it’s very sturdy. Well, less than a month later it broke. We brought it back, put our contact info down and never heard from them again. Came back to the store a month later to hear that it still wasn’t fixed, that’s fine. Waited another month and again not fixed. Came back to the store another month later and now can’t get a clear answer where it’s at but to come back the following day and it’ll be fixed. It has been 3 month at this point. Won’t refund the money either. Now I’m out a bracelet and money. Please do not do...

Me and my fiancé were struggling to find the perfect ring and we were hopping into different stores to find the exact one we need and in a specific time frame and just when we were losing hope we stumbled upon Hall Jewelers and he was so amazing so helpful and kind and I can't believe it we found exactly the same ring as I was looking for and in a great price andddd the service to get it sized was sooo quick!! Definitely coming back to get my fiancé watch for wedding day. Highly...