Spencer's — Local services in Ross Township

Perhaps a little aggressively chipper and bubbly, but heck, I'll take that over some blah mall employees I've interacted with before! Came over to greet me in less than a minute, and informed me about the sale on the wall of goods I was looking at. Nice and polite while checking me out, not pushy about signing up for emails or anything (asked but accepted my "no"), and complimented my shirt on my way out. I don't like going to the mall, but I left happier than I came...

As I walked in, both associates were at the very front putting up a sale sign. They both looked at me, said nothing, and returned to their work. I was in the store for about 10 minutes and was never acknowledged or asked if I needed assistance. Both associates stood at the register on their phones, oblivious to my presence. Disgraceful customer service, and as a retail manager myself I would never tolerate that behaviour (or lack thereof) from...

noticed the cashier working there was taking pics of me on his phone because his flash was on. i got super scared and freaked out because there were a few older men in the store but when i tried to quickly purchase my items the cashier was super rude and aggressive. they have cool stuff but that’s just not ok. felt super unsafe and i won’t...