Office Depot — Local services in Round Rock

I just went in to this store to return a stapler that I had purchased less than 30 days ago. I walked up to the counter and handed the young lady my receipt and explained that the staper I bought did not work. I also mentioned then when I opened it to use it looked as though it had been opened before. She told me to get another and bring it back. I did and at this point another lady was there and said that this stapler had been returned before and she could not take it back. Huh? I explained that I had my receipt and she again said she would not take it back. I told her I needed to speak with the next higher person in line and up walks the manager. I told him that I was an honest individual and would not be returning the stapler unless it was not working properly. He then began a rant that I was accusing him of calling me a dishonest customer...at this point I said I wasn't accusing anyone of anything, I was just trying to return a non working stapler. He continues speaking to me as if I was an idiot and the begins going over this store's return policy...I HAD MY RECEIPT and it was within THE 30 DAY RETURN WINDOW.

Long story short, he took the stapler back, gave me the new one and escorted me out telling me this store is hit by thieves 5x weekly and he's just being extra cautious. I'm not angry with him but I think he needs to sit back and revisit what just happened and brainstorm ways he might have handled that better. I've been a Office Depot customer for about 20 years but I don't see myself going back to this particular location.

That said I'll warn future customers that you might rethink shopping here and if you have to return something.... having your receipt and being within their policy of 30 days might...

I went in for the self service printing. I had emailed my document in and received the code to print it out. In the self service area, there were two copy machines: one with a giant sign that said black and white printing, and the other with a giant sign that said color printing. I needed color, so naturally I waited in line for that one. The man in front of me was using it to copy like five Chapters of a textbook, so he was taking a while. I waited for 30 minutes. During this whole time, the black and white one was available, but I needed color, so I had to keep waiting. The store associate in the area clearly saw me waiting several times and made no effort to ask if I needed something or if she could help. Finally, the paper jammed in the color copier and the man called over help. After he saw my hopes for finally getting to use the machine die, the man, NOT the store associate, pointed out that I could use the black and white one that's been available. I replied that I need color, and finally, the store associate bluntly points out that the machine with the giant black and white printing sign also prints color. So I ended up wasting a half hour just to print the two pages of the colored document I needed. When all of that could have been avoided by proper signage and more...

I had a return and the closest location was round rock, I had purchased the item the day before at the Georgetown location. I thought since I used my rewards they could just look me up well Robina - not sure if I spelt it right made it very difficult for me. She gave me a number to call to retrieve the receipt, once I got off the phone they emailed me the receipt. I showed Robina it and she then stated you need a barcode, I then told her “this is all they sent me” she then proceeded to say “wouldn’t be easier to just do the return at the Georgetown location” I then stated “this location was closer that’s why I didn’t go back” she then directed me to Lauren - who was very kind and easy going. You wouldn’t believe it she was able to look me up by phone number so I wasted 15 minutes for NOTHING! I wouldn’t be writing this review if Robina wouldn’t have been so rude off the bat of talking to her and letting her know I was doing a return. I was very nice to her so I’m not sure why she was so rude to me. Thank you Lauren for making up for her...