Capitol Towers - Towers and Villas — Local services in Sacramento

Capitol Towers: Where management constantly changes, but substandard service remains consistent.

Their guiding principles could be "refrain from offering apologies, avoid accountability, and refuse to acknowledge inappropriate conduct."

Before signing a lease, I encourage prospective tenants to consider:

1. MANAGEMENT INSTABILITY: Frequent changes hinder continuity and responsiveness. Successive managers often fail to fulfill commitments, reflecting a toxic culture that extends to their interactions with tenants.

2. UNSANITARY TRASH COLLECTION: Hallways are lined with smelly trashcans, which compromises the advertised standard of "luxury living." Management's approach to compliance with trash separation policies is unsanitary and neglects the aesthetic impact on tenants.

3. SEVERE BUILDING MAINTENANCE ISSUES: Frequent leaks and floods, A/C and heater outages, water shutoffs, and insect infestations persist. Management opts for short-term fixes over long-term solutions. Serious maintenance issues are recurring, but management blames the building's old age and overlooks their corner-cutting maintenance measures as a cause.

4. UNADDRESSED SECURITY CONCERNS: Incidents such as break-ins, car thefts, vandalism, and trespassing have been reported, but the response from management has been insufficient. The security measures in place appear symbolic and ineffective. When concerns are expressed about vagrants wandering the halls, rummaging through trash, breaking into units, or threatening tenants, management dismissively responds by stating that "downtown living isn't for everyone."

5. LOBBY TRASH PILE-UP FOR DONATION: Management permits tenants to stack unwanted furniture and other used household items in the lobby for fellow residents to claim, stating that it fosters a sense of community. However, this trash donation pile at the building's entrance is an unappealing and unsightly reminder that Capitol Towers falls far from their advertised standard of "luxury living."

6. FREQUENT ELEVATOR MALFUNCTIONS: Elevator malfunctions occur at least once per month, causing significant inconveniences for tenants. Some tenants are forced to climb up to 15 flights of stairs during these outages. Adding to the frustration, if an elevator issue arises on a Friday, it remains unaddressed until the following Monday. Management exhibits a lack of urgency in resolving these recurring outages with a long-term solution.

7. DELAYED MAINTENANCE RESOLUTIONS: A maintenance backlog results in prolonged resolution times, with management attributing issues to aging infrastructure and downplaying serious health and safety concerns, including mold growth.

8. CENSORSHIP OF THE RESIDENT PORTAL: Management has initiated the censorship of negative posts by tenants on the online resident portal, frequently concealing inquiries related to security, stolen laundry, unattended maintenance requests, and other unfavorable alerts. Transparency has been compromised, as management now asserts that the online resident portal is not intended for tenants to communicate concerns with them.

9. UNFAIR SECURITY DEPOSIT PRACTICES: Tenants must subsidize the professional cleaning costs of management, regardless of the unit's condition upon vacating. Management does not explicitly state this in the lease agreement, but there is no meaningful opportunity for tenants to recover the full value of a security deposit.

10. TOUR VS. REALITY DISCREPANCY: The initial hospitality displayed by management and staff during a tour diminishes immediately after a lease agreement is signed. It is noteworthy that positive reviews of Capitol Towers tend to emphasize the touring experience, while negative reviews tend to reflect the actual experiences of tenants after a month or longer.

I strongly advise others to steer clear of Capitol Towers.

Despite its central city location and impressive views of the Sacramento skyline, the management of Capitol Towers exhibits shameful behavior that creates challenges for tenants to find satisfaction in their...

The building has been infested with cockroaches for months. Some residents have been sprayed half a dozen times and others not at all. A spray of the entire building should have been conducted but never was, likely in an effort on Weidner's part to save cost. Spraying units one at a time has resulted in inconvenience for residents and no end to the infestation, as the insects simply move out of the sprayed units and continue to reproduce. We see multiple roaches a day despite having already been sprayed and keeping a spotless apartment.

Frequent water shutoffs left residents unable to drink, wash hands, wash dishes, shower, or use their bathrooms. Portable bathrooms provided were inadequate for use of all residents, especially for those impeded by age or physical disabilities who have a difficult time leaving their homes, taking the (frequently broken down) elevators, and using the portable bathrooms located on the ground level outside the building. This also presents a potential safety issue.

The elevators break down at least once a month and take long periods of time to repair. This makes it extremely difficult to enter our homes due to the high-rise building not having an accessible stairwell beyond a fire escape intended for exit only. Those unable to navigate the stairs frequently find themselves trapped in their homes when elevators are not operational. Additionally, a resident who required being taken out on a stretcher following a health emergency found that gurneys cannot fit in the elevators in the declined position, necessitating his being painfully inclined to fit in for transport down to the ambulance. Another resident was also trapped in the doors of an elevator with a faulty sensor and was lucky to have someone nearby to help him get out. He was very shaken by the experience. These elevators also appear to have been operating on expired permits that have only recently been renewed following an inspection triggered by a resident's complaint to the county.

Issues with pipe repairs resulted in several floors of the building being flooded. Residents were forced to leave their homes and were not compensated. Damage was gone to property that also was not compensated. Residents were asked to remove furniture and perform other flood mitigation measures that should have been the responsibility of management. Residents have then had to deal with industrial strength dehumidifiers running on their floor 24/7. Such machines carry potential health risks themselves, not to mention the mold and mildew resulting from the flooding.

Multiple residents have repeatedly complained of mold and foul odors coming from their apartments and from hallways. Management ignores such complaints and on occasion answers them with a member of office staff spraying Febreze in the hallway by way of resolution.

Residents previously had access to a garbage chute that distributed garbage into a central dumpster and compactor, as well as individual recycling bins for each floor. These facilities were available 24/7. The new trash policy gives residents a personal trashcan which is emptied during only a 2 hour window 5 nights a week. No recycling bins were given, and residents are instructed to bag all recyclables, which itself violates Sacramento County Waste Management guidelines. This policy is hugely inconvenient for residents and results in the halls perpetually smelling of garbage. Our lease also states that common areas must be free of trash or obstruction, but this new policy creates both.

I like to believe that office staff is doing their best with what they have been given, and I assume from the amount of turnover we have seen among them over the past year that they are not happy right now either. The above issues all appear to me to be the result of Weidner avoiding the upkeep costs of a complex that is simply no longer...

Beware. Free month's rent - imagine why. 60yr old building.

Security issues - - Cameras are offline - - took me 11 months to find out. I had to file a police report for some sunglasses that were taken from the pool area. I left them under a tanning bed, and in sight of a camera. When I asked the office if they could review the footage to see who had taken them they told me the camera's were offline.

Dirty Air - - Notice the vents in the hallways. The vents are connected to the inside of your apartment. (no filters) Air flows from your neighbors apartment to yours and vice-versa. Air fryer cooking, burning toast, and every other smell you can imagine flows in and out of your apartment. Right before I moved out I had to call the Fire Department to come and make sure there wasn't a gas leak in my apartment. I went to my gym and came back 4 hours later to find a super strong odor. The fire department (I have ring video) I may post, were surprised. They asked if maintenance had informed me they would be painting my walls that day. Another firefighter said it smelled like aerosol spray. After asking around, it turned out the apartment just above mine had the walls painted and some other work done that day.

Rodents - - Tour the parking structure. You will find empty containers and trash everywhere daily. There are 0 trash bins in the structure. People instead drop trash everywhere. I paid $1,800 to have my cars serpentine belt and a sensor replaced because of rodent damage. (I was shown pictures of the chew marks on the belt)

The structure and parking enforcement is managed by the City of Sacramento. Parking is $155 and you are not guaranteed a spot. You are competing for parking with construction workers, Golden 1 events, and recently even A's fans. The cameras there are likely offline as well.

Tour the gym. Smell the humidity and sweat. That smell is permanent and never airs out. The cleaning wipes are never available.

Loud neighbors - security company only knocks, but does not, and cannot enforce the noise curfew. As of 05.16.25 they switched security companies, and this hasn't changed anything.

Tour the laundry room in the basement. The washers/dryers are old and full of pet hair. Packages do go missing. People are constantly moving in and out, and the front entrance is left wide open for anyone, I mean, anyone to walk in. There isn't a camera in the lobby. My guess is management does not want to deal with handling or reviewing an overwhelming number of theft cases.

Elevators will break down. 1 elevator was out-of-service for over 1 month. Tenants for all 15 floors used 1 elevator for an entire month. The wait was anywhere between 10-15 minutes to make your way from the upper floors to the lobby. Staff informed me that the emergency stairwells were available.

Emergency stairwells. You will find fast food wrappers, ripped-open amazon packages, empty alcohol bottles, pet poop, and even puddles of urine.

Marijuana. Neighbors smoke on their balconies. (the community is "smoke-free". The smell will make its way into your apartment.

Management and staff turnover is high. The staff that moves you in, will likely be different by the time your 1 yr contract is up. Take pictures of everything before you move in and before you move out. *The Community Director Caleb Cammack charged $540 for "repairs" when I moved out. Including charges for a carpet cleaning ($110), 4 gallons of paint ($100), Cleaning ($210), 4 hours of painting ($120). In less than a year, there were 2 diffirent Directors, and the outstanding staff that is mentioned in reviews have moved on. (Logan and Mikeasha)

I purchased an entrance mat and a 9 foot indoor rug where I would take my shoes off before walking on the carpet. Just for reference - I had no pets, smoked, ever had people over. The $110 carpet cleaning seems to be a standard...