David's Bridal Sacramento CA — Local services in Sacramento

My sister is getting married, and one of her friends recommended we visit David's Bridal for wedding dress shopping.

We had already been to one dress boutique without much luck, and we weren't optimistic about coming here either because a lot of places don't offer modest wedding dresses.

Although most of the staff was friendly, my sister's consultant wasn't. She didn't pull any of the dresses my sister had liked online until we asked and didn't help much with the fitting process. Maybe she was having an off day, but her attitude toward my sister didn't make the experience a very pleasant one. Ultimately, my sister decided on a dress and bought the floor sample because her size wouldn't come in on time (her wedding is in a few months). But the plan was to do alterations to make it modest.

Four days later, we went in for my sister's first alteration appointment, and the seamstress was great. She was blunt about the pricing regarding the major alterations to add sleeves and make the dress more modest. While we were expecting to pay for the changes, it was out of my sister's budget. Everyone was very kind about it, and another consultant came to see if there were any other dresses my sister liked instead. Although they had some modest options, my sister didn't like any of them, but she decided to keep the dress until she figured out what to do.

Three days after her fitting, she found another dress online and returned to David's Bridal to return the dress. The sales associate there refused to accept the return because the tag wasn't attached to the dress (it had fallen off during the fitting, still completely intact) and it was dirty (since it was a floor sample, of course it was dirty).

My sister asked to speak to a manager, but all of them were busy. Currently, my sister still has the dress and has been calling every day trying to see if a manager is present so she can return it.

Although there have been some helpful staff, overall, the customer service experience hasn't been great.

UPDATE: She was finally able to speak with a manager and the dress has been returned. Also, thank you, Ellice, for your response. I appreciate your...

Sarah at this location was ⭐⭐⭐⭐⭐ five star service. But whoever the blonde girl with wavy, teased-too-high hair is was very rude.

Blondie took the opportunity to come and scold our stylist and berate her in front of me (the bride) and my two bridesmaids. I get David's Bridal wants a profit, but as a former retail assistant manager and manager with 8+ years under my belt, I never made my girls feel the way I saw her making that poor girl feel. When I cut in to tell them that we were looking for styles and what fit my bridesmaids' more than the color they were going to wear (since this is what she was scolding our stylist on) she looked at me and said "oh, so you're not buying from David's Bridal?" Then proceeds to ignore me telling our stylist "so they aren't even planning on buying from here? You need to tell them that our sizes won't match other places sizes" and the stormed off, leaving our stylist quiet and dejected. I think this is unacceptable behavior from, what I'm assuming is the manager, or lead of this place. Blondie needs training in customer service. Sarah waited on us, helped us, and was super sweet ALL WHILE recovering from some type of knee/leg surgery. Not only did Blondie not have or demonstrate any type of empathy for someone (who I assume was freshly back from her surgery), but to disrespect me, my bridesmaids, and my stylist (who didn't need this blonde girls help and was doing fine) is disgusting. Not to mention, this encounter with blondie solidified the decision for me and my girls to not to buy from David's Bridal. Shoving me and my bridesmaids off like were riffraff because we're browsing and trying things on isn't professional.

So one star for that blonde girl and how she tainted our experience. Five stars to Sarah who handled that situation better than I would have and with the best customer service-- making sure not to cause a scene in front of customers. Sarah made our visit pleasant and continued being great despite the insanity me and my...

I just had the worst experience ever and I would not recommend this store location to anyone. First of my first appointment to find a dress was sub par, this was my first time doing something like this but I knew it should have been a better experience. I found a dress so I didn't pay any mind. I was told my dress would be ready 9/6 and that I should upsize my dress because it would be easier to take it in then out. To make a long story short first they didn't tell me I needed to pick up my dress by a certain date or they were going to ship it to my house. Mind you this was only the 12 when I received this information. Then when I arrived to my alterations appointment I was blind sided and flabbergasted, not only was I expected to pay for the alterations but my dress cost 600 and they wanted 1000 for the alterations with was absurd and this was after a so called 10% discount. I ended up getting my money back for the dress and decided to take my business elsewhere. This is supposed to be one of the happiest times of my life and they made it horrible. If I had been told beforehand sure no problem I'm going to have to pay but this discussion was never had. Kiara was my consultant and the manager on duty was Shawna and neither of them mentioned this. Shawna wasn't the manager on duty this day and I called later to speak with her and she basically insinuated that I should have known that I had to pay for my dress to be altered and that I could decide at my alterations appointment to have a dress fixed that was one size too big per there recommendations or not pay and not get my dress. What since does that make? Aubra was the manager on duty and I asked for her managers information she handed me a piece of paper with a number, no name and it was only customer service. I hope and pray nobody has to go through this which is why I'm writing this. I now am starting to understand why David's bridal has filed for bankruptcy twice....