O'Reilly Auto Parts — Local services in Saint George

I recently went here to get some small fasteners for my car. The clerk (Carlos) was not interested in helping me at all as he was playing on his computer. When I told him what I was looking for, he didn't want to help and just told me to go look down the aisle I had just come from where there were many options of fasteners. I asked him if he would look up what type of fastener my car needed by the make and model and if he would like to look at my car in the parking lot so he could see exactly what I was talking about? He reluctantly started to look up the parts on his computer when the phone rang at the adjacent desk. He looked at two other clerks who were helping other people and then he left his computer and went to the one by the telephone, and answered the phone. After waiting a few minutes and him ignoring me, I waved goodby and went to Autozone up the street. DeMar at Autozone came right out and looked at my car, we found the exact fasteners I needed, DeMar even helped install them and we were on our way in less than 10 minutes. Much better experience at Autozone than at O'reilly. Thank...

I try to give grace and understanding in these situations- but I have to admit I’m disappointed in my experience. I came in today with my two year old- who has a lot of energy and was being pretty crazy. I came to get some bulbs for my tail light that was out. I asked for assistance from the store clerk asking if she could come out, look at my car for 5 seconds and tell me which one I needed.

She told me she couldn’t leave the desk as she was the only one there even though there were clearly several people in the other room. She suggested I buy the two different bulbs and return the other ones I don’t need. Im sorry, but the fact that I have to drag my kids back in there to return a bulb because you wouldn’t help me and spend money I don’t have? I just don’t really understand if you can make a customer wait there while helping another customer on the phone for 5 minutes - why I couldn’t be helped right out front on something that could have taken less than a minute. I’m not trying to be a Karen. This was just a lack of understanding and kindness and I’m disappointed in the...

Our boat alternator broke and we had bought it through O’Reilly. So we went to them in hopes to get another alternator under full coverage because it was purchased less than a year ago. Because I’m on vacation I am lacking any sort of paperwork, I was unable to provide proof of purchase. Though it shouldn’t matter because the purchase is stored in their system. Jack (the assistant manager) had the audacity to call me out on not having proof of purchase and saying that i am putting it on them to keep track of MY warranty. First of all, it’s your responsibility to keep track of previous purchases in your computer system. Second of all, don’t come at me for not having paperwork on vacation. It’s not like anyone plans ahead for these things. Certainly not a family vacation. Bottom line, Jack was extremely rude and unprofessional and he should not be in a position...