Fred Meyer Jewelers — Local services in Salem

DON'T SHOP AT THIS STORE!!! I apologize this is so long but read it all, for your own protection!!!Beautiful jewelry and good prices on some things BUT BEWARE!! I took my deceased Mother's 4 stone diamond wedding ring in to have the clasps redone (something they told me needed doing) and sizing. The "gentleman" who waited on me and who does repairs on the jewellery commented (after inspecting the diamonds) that he had not seen that high grade of diamonds in a very long time and that it was beautiful. I knew they were high grade diamonds because my paternal grandmother, who was a jeweler, made the ring for my father to give to his wife. The "gentleman" told me they would need to send the ring out for the repairs, that they didn't do that work "in store" When I got the ring back it looked beautiful so I paid the $300.00 repair bill and then put it away to give to my Son when he was ready. About 7 or 8 months later my Son wanted to propose to his girlfriend. They took the ring back to Fred Meyer to get the ring sized for her. The "ladies" who waited on them looked at the diamonds and stated "we can't size this ring for you because these are not real diamonds!" Imagine my shock and my Son's embarrassment! Obviously, SOMEONE had stolen my high grade diamonds and replaced them with Cubic Zirconia or something. Beautiful as they may have been, they weren't the high grade diamonds my Father had given to my Mother and I had inherited when she passed shortly before. I was ill from lung cancer so I couldn't take the ring in at that time. I called them and they told me I needed to bring the ring in, there must be some "mistake". When I finally got to where I was able to get out of bed I took the ring in and without saying what happened I asked them to tell me if the diamonds were real. They stated they were real diamonds. At that time I asked for the "gentleman" who had taken in the ring for sizing and new clasps so I wouldn't lose any of the previous stones. I explained why I was there and at that time he inspected the ring and stated they were real diamonds but we're not high grade diamonds at all. He acted like he remembered the ring completely without saying so. So now you would think they would get my diamonds back from the thief, offer to replace the diamonds for high grade diamonds, something to make it right. What they did was tell me to bring the ring back in about 2 weeks later when there would be a person there who would appraise the diamonds/ring FOR $130.00!!! I could not afford $130.00 to find out how poor the quality of diamonds were on top of the $300.00 I had paid to get the ring repaired in the first place and besides that, they should have gotten the ring appraised FOR FREE!! I told them that due to the cancer and all the medication I just didn't have the money. They said "well thank you for coming in". This was it?? This was all they were going to do to help me?? No sorry, no replacement, NOTHING!! I would sue them but all I have for proof was the $300.00 receipt showing I brought it in to get it fixed and a diamond ring with sub par diamonds. It is my word against theirs and do you really believe that there is a Judge who is going to believe my outrage? My Mother, Father and Grandmother are all deceased and I hadn't had the time (once I was stable enough to get out of bed) between when my Mother passed to when the Theft occurred to get it appraised or insured. This jewelery store is unbelievable and they areTHIEVES and they don't care about their customers, only the all mighty dollar they can get out of you!!! I am crushed!!! BUYER BEWARE!!! I have never heard from them again even though I have called several times demanding something be done, they refuse to put the "gentleman" on the phone or...

I have been looking for a upgrade to my engagement ring for about a year now, a woman named Chyna helped me and my fiance find my dream ring today. My budget was 3,500? and she helped me find my ring for WAY under that. She was very nice, patient, and knowledgeable of their jewelry. We went through about 20 different rings before I instantly decided on this pear shaped diamond 💍. Roy has helped my fiance buy jewelry for me in the past and I have NEVER been disappointed. This store specifically has the best selection of jewelry for every budget. Far better than Kay's or Zales!!!!!!!!I would recommend them to anyone in the Salem area. Thank you Chyna and Roy for your help today, I can't wait to...

I needed to bring my ring in as I lapsed my yearly cleaning to keep my lifetime warranty/upgrade active. I moved to a state where Fred Meyer jewelers wasn’t available so went years without doing this. They throughly inspected my ring and updated my warranty, had I lost that it would have been upsetting considering how pricey my wedding ring cost. The sales associate took time and helped me find a few bands that would match the esthetic of my ring, and took time to have a nice conversation, which in this day and the way customer service has tanked, it was a nice change. I truly hope they value this sales associate as the employees that go the extra mile often go unnoticed...