Vernon Powell Shoes - Salisbury — Local services in Salisbury

I was in Vernon Powell around six months ago and the service was terrible but I needed shoes and spent close to $700. Fast forward to today. The service was just as bad if not worse! I walked to the front counter near the entrance where there was a young man and older lady behind the counter. Neither greeted me..so I said hi to the lady and asked if they sold shoe polish. She shrugged her shoulders and said I don't know ask the sales person on the floor! I said show me a sales person. She walked from. behind the counter seemed disgruntled and found an associate. Then she pointed at me and said "SHE" needs shoe polish. Rude. Then the associate walked me to the front counter where I originally asked the lady about shoe polish. There the other her young man stood . The shoe polish was there the whole time. I don't know why these employees hate their job so much! I have been in the service industry for a long time and this is disappointing and disgusting!. I will never recommend anyone go purchase shoes shoe polish or anything from this store. And note to the owner . It's painfully obvious you know this behavior is happening. So keep your apologizeies and your disgruntled employees and your over priced shoes! ..if I could give a ZERO...

Well I wish I can say they same as all the other reviews , but I can’t . Every time I go into this store alone no one seems to even say hello or anything . But when I do go with my husband for some reason (which I think I know why) everyone wants to help . It’s been a problem every time . Today I went looking for new sperrys and instead of someone asking me if I need help , while more then 2 people were standing around , I had to ask for help and they answered just what I asked and didn’t even ask me if they could help me with anything else . But on the upside of things , the only ones hurt are them . Because I will not take my business there anymore ! I do have to say thank you to the one lady in the kids department that did help me , Tamma . She was very helpful and didn’t think twice about helping me . Oh and by the way I did notice another Hispanic couple ,who as well didn’t have anyone approach them for help . Sad...

VP puts all the “big box” stores to shame. A local store that carries all the big brands - Yeti, Hoka, Brooks, Olukai, Simply Southern, The North Face, Marmot, Carhartt… and those are just the brands I’ve purchased! The moment you walk in the store, you’re greeted and offered assistance. Shoe fitting is an experience in itself; you feel like you’re the center of attention (as you should!) through the whole process. Their pedorthists are so professional and knowledgeable. Relieved my plantar fasciitis pain with a great pair of shoes and inserts. You might pay a little more, but the bang for your buck is second to none. They also have a kids section and they make the shoe buying experience for children a breeze. I’ll never shop for shoes...