Office Depot — Local services in San Angelo

ZERO STARS ... So, I went online to purchase Turbo Tax Home and Business 2019 edition. I purchase the DOWNLOAD VERSION ... I pay my $70+ and expect to download my purchase. Nope! The confirmation e-mail states that they are getting my package ready to ship and I should see it sometime tomorrow. WHAT? What package? What shipment? I just need the download link so that I may send 1099's on my day off. Nope! "Customer Service" at the local store states that they have no control over my purchase from their online store. Fast forward - I am directed to call another number. I do so. The "customer service" agent there tells me that he doesn't know what he can do about the situation. I ask to speak to someone who CAN do something about my purchase of a download will not be available for a day or two. The agent places me on hold a few times. He then states that he is now transferring me to a supervisor. The supervisor states that he will start composing emails to his back-end team to release my download today. - Wow! Really? I can download my purchase the same day that I make the purchase? What a novel idea. - Now we play the waiting game. Needless to say, I am not happy with this purchase. I am an hour into phone calls and reviews because NOWHERE on the website does it state that it could take up to 2 days to download a product after...

This is one of the worst store as far as the customer service . Customer means " chicken meat " to the guys who work here even including the managers . I will not use bad words but I will say " most of the idiots are working here even including the store managers ! They don't know what they are doing there ! There is a guy whose name is " Kevin " he is the only one I have seen friendly and he know customers service very well ! Most of the other employees even the store managers , they don't know what they are doing , very rude ! That's why they are losing the business everyday and when you look at the store outside, the parking lot is always empty because now a lot of people in San Angelo know that they are very horrible there and nobody feel like going there ! I used to go there every week but now a days I go to fed ex because people are more friendly there and their prices are...

Ive always had bad experiences here, they did a mistake on my business cards printing and I was just given the money back on a gift card so I have a $70 gift card that I haven't been able to use since every time I go there employees are not able to help me, today I tried to print a super hero "you are invited", "boom", "pow" logos, a old lady on the printing station was rude didn't even answer when I said "good morning", I had some wonder woman images on the files I was trying to print and she said that she couldn't print it( which I totally understand) but she refused to print all the other files because she said those are included on the wonder woman copyrights, even when I designed those for my daughters party, I explained that, but she didn't care, so customer service is always awful, employees are rude, and no...