Best Buy — Local services in San Angelo

I really never imagined not being a Best Buy customer anymore. Having gone through hell with this store for audio installation it would make no sense to give “best buy” any more money. The appointment was booked a few weeks in advance. I had to get an Uber to drop the car off the night before. The morning of the appointment I got a phone call stating it was canceled and there wouldn’t be another for weeks. They stated the technician “rolled his ankle” (interesting because when I went into the store and talked to another employee they had a different story that didn’t match up). So I had to get another Uber to pick up a car that had nothing done to it. In my humble opinion there appears to be a general management problem. Common sense would suggest not having just one technician or at least a contingency plan(s). This experience made it seem like Best Buy doesn’t care about things like this because perhaps it doesn’t effect their overall profit margin. So, the only way to really counter that is to just stop shopping there. UpdateThe manager refunded the head unit only and sent me own my way knowing full well there was more to be refunded. When I finally realized what he did I had to drive back to the store to show that I was only refunded $129 instead of $166. He replied that he couldn’t because he didn’t see the harnessing equipment anywhere and said “Well if you’re saying you don’t have it, then hopefully the installer has it”. Which is insane because I paid $166 on the spot and they had to order everything after I left. If they don’t refund it, it will become a bigger issue. As it stands now between Uber rides and what’s un-refunded, I’m out $80 just to be left without anything from “Best buy”. How do you go to a place to get a radio installed and end up having to pay $80 for nothing? Hopefully it’s incompetence and not some...

Review for geek squad, as an Apple Service Provider, in regards to Apple Care services. They had us waiting for over an hour to get told that they can’t do the iPhone swap that Apple had scheduled with them for me at that time. The reason being, they did not know how to do it, and they had a backlog of other iPhones they had to fix. At no point was the appointment time acknowledged, nor was there any reference to them knowing I was supposed to be there. I was treated as a walk in, “low priority” to them. Kinda defeats the purpose of appointments. I was however, told to return in an hour and handed back my phone, saying to come back after they finish processing other phones. The confusing part was that I was told 40 minutes prior the phone was being processed and to just be patient as they finish doing the phone swap. The process was supposed to be a simple, I come in, give them my phone and details so they can do a warranty claim with Apple as part of my Apple care + warranty, and then I get a new phone. Instead it seems they want to fix the phone themselves on my time, and then proceed to make up lies about the process until they figure out how to do their job. I am fine with coming back at another time, or waiting as I did for the 1 hour plus I was there. I am not fine with having my time wasted being told that they are almost done with my phone for an hour. Only to be told later that they are too busy, and haven’t started working on my phone. Next time, tell the truth and don’t waste people’s time. Stop taking appointments with Apple if they mean nothing. Or, stop being an Apple service provider, if you don’t know how to offer services that Apple provides...

Coming from working for Best buy and experiencing several stores I'm disappointed in my first trip here. I did an online order and I read a review that said it takes 5 minutes. I processed my order and was fine waiting the 30 minutes the employees told me it would take. The employee I started with wanted to cancel my order (which would lock the money for 3 to 5 days). The second employee that interrupted after I asked for a supervisor (who was not a supervisor) said it would take two hours to retrieve the order. Anyone ever ordering online knows this isn't true. Fast forward 2 more employees. Someone says there is only in stock which almost sold while I was there. Come to find out there's two in stock so I got upset for no reason. The employees that didn't know the process made it more difficult for what's supposed to be an easy and efficient process. As a former employee I want to keep my business with best buy due to price match and keeping stores like this open where I can have hands on before I purchase. If Best Buy's were all like this one they'd be out of business to Amazon. I leave three stars because of the employee trained in process WHO WAS OFF WORK to hear the conversation and save the day and getting me out the door in 5 minutes from when he intervened. Th problem was there were too many employees not busy and getting involved in a problem they had no training in and no business in. Take that with a grain of salt because if the last employee hadn't gotten involved they would have sold my laptop from under me or locked my money where I couldn't purchase the laptop and make a 3 hour round trip...